“The employee was really helpful and knowledgeable about all the phones and plans. She explained the difference between all the plans and what would work best for my needs. I was really happy with the plan and service I received from the saleswoman. I believe that Boost mobile will be my carrier for a long time.”
“This was the best interaction I’ve had ever in a store Hasan the store owner has really really done a great job. I would recommend this business to anyone who is in the market for a phone.”
“I was looking for accessories for my Iphone and this was the best place I found at Times Square. Anthony is very kind and attentive, and helped me choosing the best option. I definitely recommend it.”
“Jason was awesome! He not only help me pick out a new phone. But he help me save money on my bills by connecting me with At&t internet home service along with Direct TV!! Thank you so much Jason!”
“Brandon was and is amazing. He is very knowledgeable and wants to make sure that when you leave you are satisfied. He was very patient when he had to call customer service three times. He was very cordial and greeted all who entered the store.
Whenever I have a need for Verizon services, I will definitely seek Brandon’s guidance.”
“I used Natural Wireless over the last few years, and had a very pleasant experience. I was originally apprehensive since they're a less established ISP, but everything was quite smooth and in the few cases where there were issues it was surprisingly refreshing how easily I could get in touch with competent, technical support.”
“We walked into the store with my wife and my mother, and Josh immediately made us feel welcome. He offered us water and answered every question we had in detail. It was honestly the best customer service I’ve ever experienced.
Because of Josh’s outstanding service, we switched our cell phone provider on the spot and chose Optimum. He made the entire process easy and stress-free.
I highly recommend asking for Josh if you’re thinking about changing your cell phone provider. You won’t be disappointed!”
“The gentlemen that helped me Wednesday even was extremely helpful and went above and beyond to make sure I walked out with my phone. He had to stay past closing time because there was a problem transferring my phone number and he made sure the issue was resolved. I am very satisfied. Thank you!! A+ service!!”
“I can’t say enough good things about this Verizon store. Jai, the manager and his associate (I didn’t get his name) were both fantastic. I was trying to transfer to my phone online, and it turned into a nightmare of technical problems involving Verizon and Apple. I kept hitting one wall after another and had to go into the store.
Jai went above and beyond. He stayed past closing, skipped his lunch, and dealt with the endless runaround with tech operators, until he finally got everything resolved. He discovered that Apple had sent my new phone to the wrong address and they were still charging me. Jai saved me from being charged $1,500+ for the phone I never received.
Lesson learned: get your phone from a (this) store and not through online trade-ins. You’ll save yourself a massive headache.
Five stars without hesitation. *Thanks again, guys.”
“Kendall and Ida provided the absolute best customer service possible and helped me resolve all my issues even staying past close. Will definitely return to Kendal for any additions or issues with my service”
“Muskan was absolutely amazing! Muskan made our switch to Verizon so easy and stress-free. Very knowledgeable, patient, and kind, and took the time to answer all of our questions. The customer service was exceptional, and Muskan truly went above and beyond to make sure we were taken care of. Verizon is lucky to have Muskan on the team! Highly recommend!”
“My card expired so I had to update the information. Used the T-MOBILE app. What a hassle.
Stopped in to T-MOBILE in Wayne, NJ on Hamburg Turnpike. Explained my situation to sales representative, Aaron. He verified my id, took care of problem and had me on my way in less than 7 minutes. Polite and professional. Excellent!...eap”
“John Cruz helped me with my new phone. I was at cvs & i thought i just clicked on one icon to answer pharmacy ?..but spam everywhere & latout on phone changed..i spent an hour to try to get things back to normal but i wasnt able to. I handed my phone to John, he somehow saw virus i clicked on , deleted it and in 2 mins was able to get layout i had back on phone. He did a great job & really fast”
Open 24 hours
1115 Broadway Floor 12, New York
Internet Service Providers
“Jessica Buell, Mike Egbert, and Puja P. are the best! They make the Pilot experience incredibly seamless, from installation and pricing negotiations to just chatting about anything ISP-related. Truly the best team!”
“If you need anything done at T-Mobile, go see Joel J! He is an absolute expert at what he does. From the moment I walked in, he was friendly, patient, and extremely knowledgeable. He made the entire process completely seamless and took care of everything I needed with zero stress. Hands down the best customer service experience I’ve had in a long time. Ask for Joel”
“This tmoble store is the most efficient cell phone store I have ever visited. I went online to join a plan and get a upgrade and a trade in. No waiting around and hiding staff here ! When you walk in its all business. I would recommend this tmoble store if you have little time like most new Yorkers!”
“Rickie from Newark, NJ Optimum was excellent in helping me with my phone service. He has great customer service skills and I will be happy to refer anyone to ask for him.”
“Thanks for taking the time to enroll my account in an unlimited account. Kevon and Dave took the time to find me the best deal. Now I have a new S26. They are polite and professional.”
“Joe has been troubleshooting tech troubles in my house on my devices for about 4 years. He works on my computer, Samsung phones, Samsung televisions and car blue tooth set-ups. Joe is patient and methodical. His fees are reasonable and he is sensitive to costs. I have had security breaches on my computer that he has corrected and set up protections to avoid future problems. He is pleasant and I trust him. Joe responds quickly to requests. I have used Geek Squad a few times but I prefer to call Joe because he comes to the house and does the work right away and is more reasonable than Geek Squad. He is certainly a lot faster. I recommend Joe 100% , he is an expert in his field, he is a nice man and his fees are reasonable.”
“I had such a great experience at this T-Mobile store, all thanks to Shadad!
From the moment I walked in, he welcomed me so warmly and genuinely made me feel comfortable. I originally came in because of an issue with my phone, but Shadad went above and beyond to help me. He spent hours working through the issues, explaining the current promotions in detail, and trying to find the option that made the most sense for me , without ever making me feel rushed.
What impressed me even more was how thorough he was. While looking into the problem I came in for, he actually noticed a few other things I wasn’t even aware of, explained them to me, and helped take care of those as well.
Unfortunately, I think many of us have walked into phone stores before and felt like the employees were thinking, “Why are they here?” I’ve definitely experienced that cold or uninterested attitude at other provider stores. Shadad was the complete opposite. He made me feel so welcome and comfortable, almost like I was at home.
The funniest part was that while I was there, a friend of mine came to meet me. He knew I had been trying to figure out my phone situation and had actually found another place to take me. As soon as he arrived, he said, “Talk to them, I’m taking you somewhere else.” But after watching Shadad help me for a little while, he completely changed his mind and said, “Let’s stay. This guy is good. I don’t think anyone else is going to help you like this.” ?
That pretty much says it all!
I left T-Mobile genuinely happy with the experience, and that was entirely because of Shadad’s patience, knowledge, kindness, and willingness to actually help. I really hope he gets to see this review because I wanted to say thank you again. You truly made a difference in my experience, Shadad. T-Mobile is lucky to have you!”
“Moe helped us get a new phone and new lines. He made it so easy for us and so much fun! I totally recommend this store if you want to open a new line, purchase a device or upgrade. He helped us transfer and offered us the best for our account. Would always come back.”
“I recently visited this T-Mobile location to upgrade my phone, and I had the absolute pleasure of being assisted by Tenz. He was fantastic from start to finish! Tenz was extremely polite, professional, and went above and beyond to make sure the entire phone upgrade and data transfer process went smoothly. His exceptional customer service and helpful attitude truly stood out, and I couldn't be happier with my experience. Thank you, Tenz !”
“I don’t know what to say is just that the staff and the manager was extremely patient and respectful great sales people also I only came to look at phone not to purchase but I left with a new phone and saved money on my bill”
“Sasha was incredibly helpful and patient with all my various questions as soon as I walked through the door. If you need anything done, I recommend her for sure. Thank you Sasha! ?”
“Phil at Xfinity is truly the best! He is incredibly patient, knowledgeable, and helpful. Every time I work with him, he takes the time to make sure I fully understand everything and never makes me feel rushed.
He always keeps me updated on the newest deals, promotions, and opportunities to save. I know that whenever I meet with Phil, I’m going to receive exceptional service and his full attention.”
“I had the pleasure of stopping by the T Mobile North Bergen location and was helped by the lovely Chelsea Gonzalez. She was very knowledgeable and thorough in all the information I asked and gave incredible customer service. She gave my family and I the best options when it came to service plans and upgrading phones. Thank you for your helpfulness Chelsea G!”
“I had a few questions about my various phones (yes I have 3 - they offer a free line and I take it). I had the good fotune to be paired with Dito. It didn't matter which phone I asked about... he knew it all. He was pleasant, knowledgeable and most importantly patient. He is amazing, and a wonderful addition to their team. Do not hesitate to ask for him.”
“Carlos from Fairlawn store is the man!!!
When I was traveling for work my old phone died and had to go to another Verizon store to buy a phone. At that time we could not get into the phone to transfer all of my information to the new phone. I took it to my home store in Fairlawn and Carlos figured it out and was able to transfer everything. His customer service was exceptional he was determined to solve issue. He understood that I am not so tech-savvy and I needed his help. He obviously knows what he's doing and I am grateful for everything five star experience.”
“Huge shoutout to the incredible team at T-Mobile Passaic! 🙌 Their patience, kindness, and expertise in resolving my issues and upgrading my service were truly exceptional. Special thanks to Kedwyn, Louisa, Stephanie, and Henry for making my experience so positive! You guys are the best! 💖 #Staff #Patience #Kindness #Resolution #Upgrade #Service #Experience”