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March 2024 by Manuel Frias
I had a great experience unlike the other comments …. There was only 1 agent working and when I came in it was completely empty so I was in and out in less than 15 mins for a passport !!! I have never in my life had such an easy passport experience…. Also I made sure to be polite and respectful and as such I am sure this is why I received a good treatment back. We get what we put out into the universe people so try to remember that when dealing with others.
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February 2024 by John Rathbun
This is the rudest UPS office I've ever been to. I went to cash a postal money order for only $100 and at 3 PM in the afternoon they said they did not have enough $. Completely l lied to me. I saw the $ in the cash register from person before. The Indian women working there smiled/ got off rejecting paying me. Then finally paid me after I pleaded I needed $ to take bus. SO. RUDE.
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December 2023 by James Schmidt
I have been in there twice without problems. However the last time witnessed a bad entanglement between a female Hispanic postal worker at the counter and another Hispanic lady. I feel that the postal worker was initially angry, cold, and rude and wanted the last word in the argument. As a native Spanish speaker, I understood every word she said. Really ugly.
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June 2023 by Emilio Lopez
Worst customer service experienced in a long time. The clerk was condescending, rude, and lacked respect when “helping” me with my passport appointment. No one else was in the building but she was clearly annoyed that she had to help me with some copies. Then proceeded to tell me my birth certificate would not be accepted, while repeatedly being rude during the whole experience rather than informative or helpful. Her disposition was nasty and miserable, and clearly from other reviews, Im not the only one who has experienced this. She needs to be retrained or removed from interacting with people altogether. Dont come here for any of your post office needs.
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June 2023 by Cristina Gallon
Mrs. Gladys should take classes for customer service, Mrs. is very rude, bad class, seeing that it is an office for citizens who need help
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June 2023 by Cesar & sons llc
Very bad service!!! Do not come here!! Lady on the front is very rude came in of an appointment 10am with 3 people in front of me, when my turn came it was 10:15 I can’t believe she said that I was late while I’m waiting on line!! “I do here what I want, and I’m not going to help you” ( Her words)
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May 2023 by Grace Park
The worst customer service we've ever experienced. And the worst service has been continuing for many many months since we moved to this town. The worst one is the lady with glasses with a darker complexion. They treat my parents who don't speak English fluently like criminals. Always extremely rude to a point that my parent drive all the way to a different town when they can to avoid this location. Once they told my elderly parents to go to the back of the station to drop off the packages because they had multiple packages because they didn't want to handle the package at the customer service counter. Mind you NO ONE was waiting in line or anything. When they went to the back and knock on the door, no one responded. Then, they opened the door and whoever was inside didn't even acknowledge my parents. After a while, the person using their head motion to told them to put the packages in the pile without even saying a word. Another time, I dropped off 2 prepaid label packages then I asked "Can I have the receipt?, the lady sighed and gave me the dirtiest look and said "You have to ask for the receipt first." with a very irritated voice. (I've done the same thing for years at various locdations and never experienced this.) This is her attitude to me who speak English so imagine how she treats people who can't even say anything back. It's one thing for me to experience this but it really makes me angry to think my elderly parents are being treated like a dirt. They really need to clean up their culture at this location.
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May 2023 by Deanna Pearson
Visited this location GLADIS is extremely rude and negative. She should get a new job elsewhere. Was extremely rude while renewing passport. Customers should be treated with respect. DO NOT VISIT THIS LOCATION. too bad USPS is a union and these reviews from poor experiences in this office will not matter. GLADIS WAS EACIST TOWARDS AFRICAN AMERICAN AND ASAIN CUSTOMERS. DO NOT COME HERE
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May 2023 by Justin Coelho
As I was filling out my passport form, I watched the worker Gladis treated none spanish customer differently. She also threatened to not complete my passport application during the appointment.
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April 2023 by Jennifer P.
I would give this post office branch negative stars if I could. I never think to check yelp for places like the post office but after this experience and reading the reviews after I certainly will!I arrived for my son's passport appointment. I was 3 minutes late (thank you toddler tantrums). I believe her name is Gladis made it very known that I was late and said she called my name in the lobby 3 times. Mind you NO ONE was there so why she had to tell me she called my name in an empty room made no sense. I needed a copy of the back of the boyfriend's ID and I forgot I only had the front. Yes, this was my mistake but rather then telling me we cannot proceed with the appointment without it or whatever she flat out said "didn't you read the instructions?! You need to read!"... I'm a HUMAN and forgot something. I would've been fine with just being told that I had to reschedule. Then she asked where my child's father was (with attitude). I guess she wanted to know if I read that part of the instructions which I did and had a notarized form completed. She kept shuffling through my documents after I asked for them back considering it was obvious I couldn't proceed without the copy of the back of his ID.I have NEVER in my life encountered someone so nasty. Not even at the DMV which is known for having workers with crazy attitude. Someone like her does not deserve a job and considering the other reviews this branch needs to not get any more business.
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April 2023 by Toth Namavong
Came in to renew our children's passports. Despite all the negative reviews about an employee name Gladis. We had a great experience with her. It was easy fast and straight to the point.
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March 2023 by Gilbert Paniagua
VERY DISRESPECTFUL LADY (Glady). I can’t believe that we still have to put up with people like like this doing public services. It’s unacceptable that this “lady” can have the audacity to speak to the customer with such a poor judgment, I would assume she’s supposed to help people if any required paperwork is missing, not argue with them and make them feel uncomfortable, she really needs to get reprimanded and then FIRED
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March 2023 by Konrad Kruczek
The worst experience ever!!! Do not use this post office at all. The lady who works there is extremely unpleasant. Not punctual, awful and rude service!!! It does not deserve 1, it should be 0.
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March 2023 by leeana mercado
Worst post office I have ever been to. The Spanish lady in the front is so rude and with an attitude just for asking a question
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March 2023 by Kristin J.
I can not believe this place is allowed to be open. Just went to drop off packages and asked for a receipt. Said drop them there . I said I'd like a receipt because they've lost packages in the past. Rolled her eyes put her hands up and down like I'm being a pain. I said ok thank you and walked out. Lesson learned: USE ANY OTHER POST OFFICE PERIOD!!
