Computers near Rockaway, NJ

“Pleasant and efficient Geek Squad personnel, helped tremendously, extremely grateful, Thank You for a job well done!! Wait time about 10 15 that doesn't matter, personnel were busy and taking care of customers. Otherwise NOT A LONG WAIT,Usually 5 minutes or less , same goes for Best Buy personnel, they're GREAT as well.”

“I noticed this store has a bunch of negative reviews, so I thought I would leave mine. Nothing bad to say, a young college kid named Matt helped me out. He was friendly, professional and helpful.”

“This morning, I went to log on to work and realized I could not find my charger to charge my dead laptop. I ran to PC Problems, there was no line, and they provided me with the correct charger (I had no idea what cord it was). They also tested it for me. I frantically left my house at 9:30 and I was able to log on to my 10 am meeting. They saved the day!!!”

“Update 7/12/2024: Did the dispute as instructed by Casio America support and they did resolve it, and I was credited for the full amount. Thank you Casio for being true to your word and I'm more excited to check out more of your watches in the future.

Original 7/11/2024 2-stars: Their online ordering system is setup with no recourse for mistakes in the order. Called support immediately after making an order, and apparently once the order is made nothing can be done to change it.

More like "won't"

I'm sure they're mostly automated, and so whatever distribution site they've got setup automatically handles orders, but it's by Casio America's design that they won't allow fixes. Especially when they allow themselves 1-2 days for processing. I'm sure it's a cost savings on their end, and a detriment to the customers (but hey, they got your money).

The best their "support" could do was tell me if I couldn't get my order was to dispute the charge with the bank. I'm doubtful Casio America will allow the dispute, but I'll try it since their own support suggested it.

Casio America should change the verbiage on their order confirmation to say "view order" instead "manage your order", cause you can't manage anything about it. It's just what it is. And even when you click the link, you still need to input your order number and email, which they could embed that into the link as well so it would automatically pull up the order.

The experience was frustrating and could be better for the customers.”