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February 2024 by Joy Smith
If I could give zero stars I would! Anyone using GoodRx make sure they do not pocket your money by “using a different code” then claiming it is a different manufacturer
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February 2024 by Anthony Salgado
The most incompetent excuses for a pharmacy i have ever delt with. yesterday they delayed my two year olds antibiotics all day for "incurrence issues " until i called and they said "oh never mind its ready" than today my 4 year old was sent home with pink eye. the doctor called in eye drops at 9 am . after waiting all day with no answer we come to find out for no reason the pharmacy is closed , no reason, no explanation and no medicine for my daughter. so i tried to transfer it to another Walgreen's , nope the site wont let me , so now i have been siting on hold for 20 minutes to try and get my little girl her medication. unacceptable
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January 2024 by Kara G.
I don't think I've ever waited less than 20/30 minutes to just pick up a prescription. they are incredibly slow and seem like you are inconveniencing them when you go to the window. worst customer service ever. if you need them to call a doctor they won't. switching pharmacies ASAP!!
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December 2023 by Frank Meloi
Worst pharmacy in the world.
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December 2023 by John Overton
Do not use them
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October 2023 by Roquan Roquan
Wow this place exploits and de-humanizes it’s labor. They hired a friend for a “full-time “ role, but forced them to take a week off when they had a cold, not Covid and then gave her 2 days the following week as well, so 2 days out of 14. ?♂️ They discriminated against her. Ableist. Possibly violated the ADA, Americans with disability Act as well removing a stool so she could sit for just a few minutes while working when her feet and legs hurt . They pay below poverty level wages. And negligently offer full-time roles when they’re only going to give part-time hours. The manager Jen and head pharmacist Caitlyn(?) ?⚕️ are a big part of the problem ?. They should be replaced with competent managers that don’t discriminate and mock employees.. Don’t support businesses that mislead exploit and discriminate against employees. Hopefully a formal complaint to corporate by my friend will help prevent this from happening to others. Fire incompetent managers. Hire caring ones. ?
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October 2023 by Deepak Sukh
I must have called a dozen times in response to their email asking me to give more information about my insurance. Every time I was put on hold 4-5 times. Very frustrating. I have yet to have their blessing of picking up the phone!
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October 2023 by Irene G.
On Oct.3, 2023 I went to Ledgewood Walgreens to buy prescription eyedrops which I had bought there in the past. I arrived at 9:30 a.m. and was there until almost 1:00 p.m. They advised that I needed a new prescription as my renewals had expired. These eyedrops are extremely important to control high eye pressure. Without them blindness would ultimately occur. It was 35 minutes later that they finally called my doctor for the renewal. At approximately 11:30 a.m. I went to the doctor's office to get the prescription myself since it seemed some mix up may have occurred. I explained what was going on to my doctor and he gave me the prescription as well as a small sample bottle as he knew the seriousness of being with these drops. After all the hours they jerked me around they told me that they were out of stock and needed to order. They recorded the prescription and the Good RX coupon into their system. I asked when these drops would likely arrive. They said they would call and let me know. I waited for days and on Friday, Oct. 6, 2023 they said they had one bottle, (one month supply), I said what about the other two bottles they said we have to order them. I said okay can you hold that one bottle and I'll pick it up when the other two come in. I called on Monday, Oct. 9th and they said what came in was Combigan which is the name brand and far more expensive than the substitute we ordered. My prescription insurance, Humana, doesn't cover either so I'm paying either one myself. I said can you get the substitute which we ordered. Okay she said. Today Is Oct. 11, 2023. I called and was told it is on back order and they have no idea if and when it is coming in. I said then I will come in and pickup the one bottle you are holding for me. They said: "Oh no we sold that to someone else." It appears that they are more interested in giving out free vaccinations than serving paying customers such as myself. Don't give them any business. They treat paying customers like trash.
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September 2023 by Devon Kappel
Please retrain the staff that works here on sense of urgency and customer service. I try and bite my tongue when it comes to leaving negative reviews, but when something happens more than three times, it's warranted.All I ever use this location for is to pick up photos, drop of FedEx packages, and the occasional prescription. When I'm the only customer in sight, and I'm standing at the photo desk waiting to be helped for 5 minutes while one employee is at the front register in plain sight, another is sweeping the floors, and another walks right by me without asking me if I'm being helped, that's poor customer service. More times than not, I've had to go find an employee and ask if there's someone who can help me ship a package, when there are plenty of employees who can use their eyes to see that there's a customer standing there by themselves with a package that they need shipped.This has happened numerous times for the last several years, and there's no sign of it getting any better.
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September 2023 by H R.
I used to appreciate this pharmacy. Had an issue with a rude young pharmacist one weekend ago. This weekend needed antibiotic and round of cortisone. Took over FOUR HOURS for them to "get to" my order which was submitted electronically by my dr. I swear same pharmacist saw my name and decided to play a game. I know that my prescriptions were received by 11 am because I checked online. Prescriptions were not ready until after 4. The weekend pharmacy staff is horrible. Never problems on weekdays. Also, several times they can only partially fill a medication because they are out of it and I have to go back several days later for the rest. If you need prescriptions on the weekend, good luck. Weekdays not so bad. Drive through can take 20 minutes at times. This particular Walgreens in Ledgewood, NJ needs to DO BETTER like they used to.
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January 2023 by Nick S.
There is a shocking lack of pharmaceuticals at this location. Constantly providing partial fulfillment of prescriptions requiring multiple trips back to the store to complete the Rx ordered by the doctors. This is either a nationwide Walgreens problem or the Ledgewood location is a very minor fulfillment center. Then a member of the the staff gets very passive aggressive when being asked why this happens.
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December 2022 by Dennis Balcon
Had an appointment for a flu vaccine, got to the store, waited and after 15 minutes after asking what the issue, was told that their computer was down and could not get my information even though I had already signed up on line. Very bad customer service. Left and made an appointment at CVS. in and out in 5 minutes!
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November 2022 by Lisa Miller
Money must be too much of an incentive. They are so often VERY short staffed. Two weeks ago was on hold 40 minutes to speak with a pharmacist or pharmacy tech before call was answered. I was told pharmacist was giving shots…..maybe more people need to be hired? We’ve been customers since this Walgreens FIRST OPENED decades ago in the Succasunna -now Planet Fitness location near Kohls before their move to Ledgewood. Today I was on hold one hour & 7 minutes. At 35 minutes the message changed from more than 3 callers ahead of me to “only one” caller ahead of me. At 67 minutes the message hadn’t changed. On another phone I called and asked for the store manager, who was not in, so spoke to whoever takes his place on the weekends. As you can see on my photo where I documented his conversation there was only one pharmacist working in the entire pharmacy. Should be two additional staff. He was trying to find out why they were short 2 staff? How long should that take? I was on hold for 67 minutes with no answer from the pharmacy & in even that time he had no answer as to what was going on? The recorded message is totally discourteous without giving an approximate wait time to call back. FAITHFUL CUSTOMER PULLING OUT OF WALGREENS. Customer service has gone way down hill & suffered immensely. One hour 7 minutes and still on hold. That was it. Hung up. Profit over customers. Don’t go here!
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September 2022 by Craig Wood
Was just there 09252022 at 4:31 pm had to pick up 5 meds all meds where told they are ready drive 45 min from blairstown nj came down found 3 of meds where parcel fills when told they where not talk assistant manager 20 something year girl got Regonal manger will follow up written complaints about Walgreens can understand why they going to bankruptcy. With service they provide
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August 2022 by Denise S
I called in a prescription yesterday was told it would be ready today. So I went to pick it up and the customer in front of me was trying to switch his wife's prescription asking all kinds of questions while I'm just waiting for a pickup. What is the point of me calling in a script if I need to wait in line for the customer at the counters prescription to get changed? I sat there for 20 min then just left. They simply shouldve asked him to move aside, have the pharmacist handle it and wait on the next customer. Not happy!