“Local business with amazing service, personnel and attention to detail. Working with them for a few large Kohler orders. Great for pros and homeowners alike and much better than the impersonal experience at a GPS or similar. Special thanks to Mario for all his help!”
“Staff is very nice. They helped me many times. I actually prefer this store to any other harbor freight. Ive been coming to this store for 15 years. Great deals.”
“The best local hardware store. Full of practical stuff for your home/garden projects and staff is knowledgeable and friendly. My 7 y/o loves to snoop around in there because there are so many neat little items and prices are reasonable. Got my windows re-screened there, and they were done within 24 hrs.”
“A brand new door was installed & the results were perfect. Charles also did a lock replacement for 2 of my rooms in my home. Definitely a great locksmith if you need any help”
“I had a fantastic experience with American Royal Hardware in Montclair, New Jersey. The staff was incredibly friendly, knowledgeable, and genuinely eager to help. I needed several solid brass poles cut down to custom sizes, and they took the time to assist me with precision and care. What stood out most was their commitment to customer service and their generosity toward the local community. It’s refreshing to find a locally owned hardware store where people still go above and beyond to help their customers. Thanks again Roy!”
“First I'd like to say the customer service from whoever answered the phone to the many knowledgeable employees they have on the floor to always help is amazing . I went there to get keys made but wasn't coming back in the area for a week so I wa Ted confirmation if the keys didn't work was ok to come back a week later with them ? The answer was a resounding YES NOT A ISSUE !!! Well the keys were cut perfectly (5) in total . Great place and if in the area of Columbia University I suggest 100 % use them for your hardware needs !”
“This store is the best store I've been to in years. I was asked if I needed help by at least 8 people. Will and Joe did help me by cutting plexiglass and pointing out products I needed. The lamp I brought in on Monday to be repaired was fixed quickly at a fair price. I will definitely return because of the nice, friendly, and helpful staff. Thank you again.”
“A long time customer because of the level and quality of customer care I always received on everything that is Benjamin Moore paint. Unbeknownst to me, Red Star is also a certified Hunter Douglass provider. Ryan was instrumental in guiding us on their service offering and even came to our house to discuss our vision for the space. He in turn put us in the hands of Vic who is a certified window treatment installer and executes his craft seriously and with care. I cannot diminish how impressed we were with the service, installation, quality of product and the customer after care. I recommend Red Star, this team in particular, and all of their offerings.”
“I had a few minor projects hanging around for months & one trip to Marsala Hardware & problems solved. Chris Jeffery could not be more helpful & kind with his assistance & suggestions. We are so lucky to have this local gem in our area! I hope everyone supports local & shops local ~ this place is awesome!”
“What a great local hardware store. I used to own a true value store in Brooklyn. The people were friendly and very helpful as well as knowledgeable. Thank you for all your help”
“Guy that owns this place is so nice. Helps you out, doesn’t try to oversell you anything you don’t need. Very genuine person running this local business.”
“Great hometown hardware store! Attentive and knowledgeable staff, well stocked and has just about anything you might need including flowers! 🌺 Highly recommend!”
“They are always so helpful and knowledgeable. I was in there today and Dan was so helpful in changing my remote battery (the cover was stuck and he spent so much time getting it off and putting it back on for me).”
“Instead of spending an hour at Home Depot I spend 3min at boulevard hardware. Super helpful down to earth crew there ready to solve whatever problem you might have”
“We had a great experience at Van Houten Plumbing Supply in Passaic, NJ. Darlyn Acosta was professional, knowledgeable, and very helpful. He clearly explained the differences between bathroom faucets and made it easy for us to choose the right one without feeling rushed. Excellent customer service—highly recommend asking for Darlyn!”
“The staff was friendly and helpful. Background music could help distract from the spooky, squeaky noises of the floor. Overall, it was a pleasant shopping experience, and we found what we were looking for.”
“Good hardware store for all sorts of projects and repairs. Staff are very friendly and quick to help with whatever you're looking for. Nice neighborhood place and prices are good.”
“I came in to see if - by a long shot - I could get a skeleton key that matched the old lock that I had removed from my door. I was helped immediately. The staff worked tirelessly at scraping off the old paint, learning the lock's mechanisms, getting it working and trying all sorts of keys. They even grinder off a bit of a key to make sure it worked. Incredible service. So patient and thoughtful. I never thought anyone would go so above and beyond for this! Loyal customer here!”
“Today (11/05/25) was the second time I had ever entered the store to buy a toilet pipe/tube for a bidet. The first visit was in 2024, and now that I have a new apartment, I went back. On both occasions, I had workers assist me and even provide me advice on connecting/ making sure the small job (big in my mind - I'm not a plumber) went stress-free. Thank you to the workers for always being friendly!”
“We’ve been getting all of our lumber from this supplier and have had a great experience. The materials are always reliable, pricing is fair, and service is excellent. Barry is especially great to work with — knowledgeable, responsive, and always helpful. Highly recommend them for anyone looking for a dependable supplier!”
“I walked in here on a random Saturday and was able to get my keys duplicated in under 5 minutes. The service was quick, efficient, and affordable. I’ll be back to this spot for any of my local hardware needs. Thanks!”
“MHS never disappoints. They are extremely knowledgeable about everything/problem I have ever brought to them. Rarely do they not have what I need, but the one time they didn't have in stock what I needed, they told me exactly what to buy and had me take a picture of the specs.”
“I stopped in to buy some very small and simple items totaled +/- $20; the service, attention and willingness to share knowledge was impeccable. That is true customer service. Thank you.”
“The two ladies in the front were nice. It’s a big space for Manhattan. Unfortunately, sidewalk shed as of April 2026 has been up for the past year. Hopefully the landlord will take it down.”
“EDIT- Sergio the president of the company called me apologized for the behavior of his team and made things right. The product is a good product. The frustration of my review was directed at the inappropriate communication of the customer service, Sergio apologized and promised he would fix that. I ordered door knobs to replace the generic doorknobs that came with the Bellidini doors. I called the rep to verify the fit and functionality and he offered up that the lead time is quite long and to expect (4 weeks). Luckily I had planned for that. It’s now been 7 weeks. I get delays, as a general contractor that happens all the time not the end of the world. I reached out for some clarity on the situation and ETA on the product. This is where it comes into play how SKETCHY of a business Door Design Labs is: I asked them for an ETA April 2nd. Ruslan responds and says “ he doesn’t know. He needs to check back with the manufacturer.” I wait until the following week ask for a status update. Ruslan says “he can’t exactly say. But if I pay extra he will ship it in the next couple days and I should have it.” It’s a classic bait and switch scam. He conveniently has the handle he’s been waiting on after asking him for ETAs. But I need to pay more to actually get it quickly. The whole operation is sketchy. Just avoid them. Avoid belldini doors too. Just go EZ Jamb doors, take my advice as a general contractor, it’s not worth saving a couple hundred bucks to work with conmen.”
“Andrew was most helpful with a problem I had with my 3 DeWalt batteries and chargers, none of which worked, and I didn't know why. He explained that the models had been discontinued, and went to show me an adapter to purchase for my old drill. But then, he disappeared in to the back and came out with an unusable (for him) charger and battery that worked with my drill. He was so kind to let me have them! This is what makes Hometown Hardware and all the employees there so special as opposed to the big box stores! Thank you Andrew!”
“Caeser went above and beyond to help me.. stopped in from outa town car was broken down he helped me more then he needed .. only spend 3 dollars they care about the customers not even about the money great people thank u caeser!”
“I Had the pleasure to meet with the owner of this Great Business & he Help me on the most he Can and i Definitely make this my Place to Shopping Great Prices To”
“Shiv went absolutely above and beyond. His customer service was excellent, he was super responsive, helpful, and always willing to make sure I had everything I needed as a designer sourcing fixtures for projects. He also took the time to flag important details like whether rough-ins were required which was super helpful. He genuinely made the experience easy and smooth and I’d highly recommend him to anyone looking for plumbing fixtures or working on residential projects!!”
“The customer service in the store is superb! Greta, Karen and the whole team are always able, willing a to help with smile on their face. It makes shopping locally worth it!”
Lowe's is giving its loyalty program a makeover to better serve small and mid-sized professional contractors. The home improvement retailer has changed its MVPs Pro Rewards & Partnership Program into the new MyLowe's Pro Rewards. The updated program aims to make life easier for professionals while offering more benefits from their first purchase.
Ace Hardware is reimagining itself with a new store concept. The home improvement retailer plans to invest over $1 billion in the next five years to roll out "Elevate Ace" across new and existing locations. The revamped stores will feature brand showrooms, expanded product lines, and enhanced customer service. Some locations will even boast outdoor spaces with live plant displays. Ace gave retailers a sneak peek at the concept during its recent Chicago convention. While a few stores will debut the new look later this year, the full rollout begins in January.
Ace Hardware is hammering out an impressive growth story. The retailer-owned cooperative is celebrating its 100th anniversary with a bang, reaching 5,000 U.S. stores and planning to open 200 new locations in 2024. The company hit a milestone when it opened its 100th new store this year in Henderson, Nevada. Another newcomer, Fixit Ace Hardware in Roswell, Georgia, became the 5,000th domestic Ace store.
In the latest move of its growth plan, leading paint maker Dunn-Edwards just opened 17 new retail locations throughout Northern California. This expansion of physical stores boosts the company's footprint in the region by over 50%.
The expansion caps an exciting time for the nearly 100-year-old company. With its 100th anniversary in 2025, Dunn-Edwards is strengthening its market position through planned growth focused on better serving pros, homeowners and employees.