-
February 2024 by Sam A
This is one of the worst Home Depot, I try to avoid coming here and would rather go to JC or north bergen. The issue here is this HD is always low on materials, the staff try and run away instead of being proactive to help customers, the manager declined a waterproofing return as the product was defective. When I used another 5 gal of waterproofing, the results were much better. The staff are more confrontational than helpful. This place needs new management.
-
February 2024 by Alex P.
The worst customer service I have ever encountered at any Home Depot. A worker literally told me she does not work in the section where I was shopping for a hedge trimmer, and did nothing to help me find someone who could help me. Just turned around and continued her personal phone call on her iPhone. I will never shop here again.
-
February 2024 by Dave M.
This home Depot took a while to deliver my order. Then when they finally delivered it I had a whole bunch of 2x8s by 16 and in the middle of the bundle one bundle with 2x6s by 16. To try to get an answer on what's going on because I need my material they do not reach out to me I've been a loyal customer to home Depot for years I never seen such incompetence for the managers they trying to pass the buck to where I made the original order but meantime they're the ones that are causing the problem now I need my material and they don't call me back it is sad how they treat their customers especially when they purchase a lot of material from this company! I know they don't care but moving forward I will never use home Depot again
-
January 2024 by Derek Soltis
At least the self check out works. Don't expect too much else.
-
January 2024 by Flor M
Very helpful
-
January 2024 by Miguel W rodriguez
Need to put more cash machine to mucho customer
-
December 2023 by mark portrick
Had a little bit of a long wait - but they recut my blinds to the size that I needed.
-
December 2023 by Evelyn R
I have bought from here before & they are well aware of time contraints to deliver to a high rise. I have been trying to get an appliance delivered within a tome frame of9am to 4pm for over a month & it's been a nightmare of rescheduling & delays. If they can't accommodate or have control over those they contract to deliver, then they should not sell to those in my situation or who live in high rises. I won't be purchasing here again .not good customer service.Went to Lowes after another cancellation, got the same item delivered on time , service was great.
-
November 2023 by Joanne
Willy from the paint department is 5/5! Super friendly and helpful. He answered all our questions and made sure we were taken care of. Amazing customer service!
-
November 2023 by Marianna Pavlyha
Had a great experience here with the Appliances Associate. She was knowledgable, fast and efficient with helping us order a washer/dryer.
-
November 2023 by Karpaga Vinayagam Ramalakshmanan (Vinay)
One of the best store for our home needs. Little busy on weekends and customer service department is super helpful
-
October 2023 by Eric Feliciano
The reason why it didn't receive 5 stars is because it was hard to find help. Other than that, everything is well organized and clean. When someone is there to help out, they are very knowledgeable.
-
September 2023 by Rhyn Chung
This is not for this specific location but for purchasing online. Do not purchase any appliance if your building requires a coi. I asked for the coi three times and never received it. I had to move the 200+ pound appliance up to my unit. Homedepot will not send out the coi so please do not order appliances that needs to be delivered to your building.
-
September 2023 by Brianna Bruccoleri
HUGGEEEEE THANK YOU to the employee who literally saved my day.When parking at the Secaucus Junction Station, I noticed my key was stuck in my ignition. Somehow, a key ring got stuck on my key and would not allow me to take the key out. I spent half an hour trying to pry the key ring off to no avail. I finally gave up and drove to Home Depot.I walked into the store and asked the first employee I found what tool I should even get for this sort of issue! Seeing the pickle I was in, the employee offered to come out and help me fix this issue.I cannot thank this man enough for his kindness and I will now be going out of my way to shop at Home Depot whenever possible. Thank you thank you thank you! Home Depot, you have yourself an INCREDIBLE employee.
-
August 2023 by Joanna Santos Bonifacio
Home Depot Secaucus is our go-to place. Everybody on this particular store.. any time of the day even towards the closing time.. are very very helpful! Kudos to you all.