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July 2023 by Terrance Danley
I’m glad I went with the 2008 NYC Times Square exclusive Black and Gold Irony which I purchased in 2009! Yes it did cost $380 US but if you’re a watch freak like me it was a great investment! Had a gold metal band on it but wanted to switch it back to the original rubber for a more sporty look and feel! Trying to re-obtain a metal band but I think I’ll just leave it original! Great long lasting watch!
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July 2023 by Jan Bielawski
I send my tissot automatic watch for warranty repair ,I sent notes watch don’t wind up its self, the date jumped about 10 days every 2 to 3 days ,according to the company watchmaker diagnostic nothing wrong with my watch normal wear, the only thing is dirt on my dial ,the watch is 6 months old and I wear 3 times because I own 12 watches and this one is not my favorite, in the meantime they asked me for my credit card number I don’t know why the watch is on the warranty and they ask to clean my watch ,it’s brand new watch, this watch need to be repair not cleaning , that watchmaker don’t know what he’s doing and he never checked this watch or he’s not watch repair person, because normal person if they start moving automatic watch from side to side after watch stop the automatic watch Will start work automatically and this one don’t do that ,also the date are jumping he didn’t check anything they just asked for a credit card to charge me for nothing ,I would not recommend this company to nobody and be very careful about them ,Check your credit card and you don’t have to give it to them when watch is under warranty ,they don’t know what they doing and they very ignorance they sent my watch back without any tracking number nothing ,I find my watch on the front of my steps on the floor in Queens New York, anyone could pick up that watch, I’m going to send this watch to real tissot repair shop ,and later I will publish diagnosis,
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June 2023 by Zachary S.
Very disappointed with Omega as a brand. Received a brand new Omega Speedmaster as a gift to wear for my wedding. The watch worked for one day, then stopped running altogether. Brought the watch to an Omega boutique that was unable to help me due to me not having a receipt at the time, understandable.Sent the watch to this service center with the receipt, explanation on what happened and how the watch was to be for a wedding. The watch was diagnosed and parts were ordered all under warranty. Now I am being told that I must wait over two months for a technician to work on the watch, which will be far after the wedding date. Even though I included a written message in with my watch, have sent multiple emails and phone calls, I have only received generic answers that the watch is simply sitting and waiting for someone to work on it.Disappointed that Omega would have such customer service and expected a lot more from a brand that charges so much for their timepieces. To me, such companies would move heaven and earth to make sure I had the watch for my wedding, as sentimental attachment would bring me back to the brand for years to come. It seems that this is not the case and I will have to look elsewhere in the future for luxury watches, both from a quality standpoint as my watch stopped working and from a customer service standpoint.EDIT: While they did respond to my post here, I never received a follow up from the company, nor did the status change on the tracking website. Will be wearing a different watch for my wedding, unfortunately.
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May 2023 by Marlene Shyer
I returned a watch because it was advertised as glow-in-the-dark, which it doesn't and never did. I am in the theatre often, and bought it for that reason. So, I packaged it, included the reason I was returning it, paid the postage and sent it off. A few weeks later, Swatch sent me the identical watch (new) with no explanation. This one also doesn't glow in the dark. Is this customer service? I gave it a star because I didn't have to wait more than a few weeks for a response. What do I do with a watch I don't need?
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March 2023 by Sophia B
It would be zero stars if it was an option. I traveled for an hour to go to Manhattan to the Tes Square store to get a battery changed - the technician had quit and they don't have anyone that can do a battery change. I went to grand Central with no technician either. Came to this service center within open hours and there was no one available to do a battery change, they offered to ship it to me if I did a drop off -FOR A BATTERY CHANGE!!!! How hard is it Tissot???? How hard is it to own your brand it turns out it is pretty hard to own your watches in the richest city in the world. Never again will I buy your watches. I almost ordered an Omega today, now it will not be Omega, after this horrible experience, just to change a battery.
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December 2022 by Doug F (DougFNJ)
3 star review, it was a mixed experience. First, I appreciate that I was able to drop my Omega Seamaster off in person rather than shipping it out. I was surprised at the reception area. Before I went in I imagined luxurious Omega Boutique vibe, the reality was that the reception area looks more like what I used to see at an old waterproofing company I worked for back in the early 90's. Omega has been updating and refreshing their boutiques....couldn't hurt to put some money in that reception area in Secaucus?Dropped the watch off because it was losing time, and the hour hand alignment was off. A couple days later, I received an estimate showing it was covered under warranty, that my antimagnetic watch somehow got magnetized, they would demagnetize it, and would water seal it, anticipated date was 28 days for service. There was a link so I could follow the service progression. Very good communication from that standpoint. I called to follow up, they insisted not to use the watch near speakers or anything magnetic, which I don't......but on an antimagnetic watch which was tested uncased around heavy magnets as per the METAS certification, I just went with it. I confirmed they are also taking care of the hour hand alignment, they confirmed they would.28 days later as promised, the watch was ready for pickup. I went to go pick it up, did a quick inspection to confirm they also aligned the hour hand, and was disappointed to see it hadn't been touched. She asked if I wanted to leave it, I didn't want to have to leave the watch for another month. She went to the back to speak with the watchmaker, he said he could have it ready for me the next day. I left the watch and was pleasantly surprised 2 hours later it was ready for pickup. I went back, inspected the watch, hand was aligned. Got back to my car, went to put the watch on, the straps were installed backwards. Went back in, they installed the straps correctly and off I went.It's a couple days later, the watch went from losing 3 seconds per day to now gaining 7 seconds per day.COSC specs are -4 - +6 seconds per day. METAS is +5. I'm going to give this a week to see how the timing averages out.
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December 2022 by Melissa Galarza
After a long frustrating week of calling toget an update on a watch service andsending a long email regarding mydissatisfaction, I got a helpful call from a man named Martin Santiago. He answered all my questions and took care of everythingdiligently. I was going to buy my son aRolex for Christmas but after myconversation with Mr.Santiago, I think I'll gowith the Omega. Wonderful customerservice skills. I'm a happy customer. Thankyou!
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December 2022 by Doug Faucher
3 star review, it was a mixed experience. First, I appreciate that I was able to drop my Omega Seamaster off in person rather than shipping it out. I was surprised at the reception area. Before I went in I imagined luxurious Omega Boutique vibe, the reality was that the reception area looks more like what I used to see at an old waterproofing company I worked for back in the early 90's. Omega has been updating and refreshing their boutiques....couldn't hurt to put some money in that reception area in Secaucus?Dropped the watch off because it was losing time, and the hour hand alignment was off. A couple days later, I received an estimate showing it was covered under warranty, that my antimagnetic watch somehow got magnetized, they would demagnetize it, and would water seal it, anticipated date was 28 days for service. There was a link so I could follow the service progression. Very good communication from that standpoint. I called to follow up, they insisted not to use the watch near speakers or anything magnetic, which I don't......but on an antimagnetic watch which was tested uncased around heavy magnets as per the METAS certification, I just went with it. I confirmed they are also taking care of the hour hand alignment, they confirmed they would.28 days later as promised, the watch was ready for pickup. I went to go pick it up, did a quick inspection to confirm they also aligned the hour hand, and was disappointed to see it hadn't been touched. She asked if I wanted to leave it, I didn't want to have to leave the watch for another month. She went to the back to speak with the watchmaker, he said he could have it ready for me the next day. I left the watch and was pleasantly surprised 2 hours later it was ready for pickup. I went back, inspected the watch, hand was aligned. Got back to my car, went to put the watch on, the straps were installed backwards. Went back in, they installed the straps correctly and off I went.It's a couple days later, the watch went from losing 3 seconds per day to now gaining 7 seconds per day.COSC specs are -4 - +6 seconds per day. METAS is +5. I'm going to give this a week to see how the timing averages out.
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November 2022 by Nowy X
Upon contacting Omega I was suggested to bring my watch to this place for a bracelet adjustment. And I did.The adjustment was done on the spot??A very professional and quick service??Thank you
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September 2022 by i made indrawan
I JUST RECEIVED MY TIME PIECE WHICHES I SEND IT BACK TO SERVICE AND THE RESULT AMAZING THANKS BRYAN, MARTIN AND GINA!!! thanks guys
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August 2022 by Mark Kidman
I sent up my defective Tissot T-Touch two years or so after making contact to verify that they could look at it to possibly repair. To my pleasnt surprise the same person I originally made contact with was still working there (Jeniffer Martinez) which is always a good sign, especially after the Covid lockdown period (thus the 2 year delay). She has been so patient with all of my queries you'd imagine I was the only customer emailing. I easily paid the service fee online and was given a log-in to track the progress of the watch. Parts took a long time but that's the modern reality at the moment, I was just happy to get my favorite watch back (upgrade option) and could only imagine the stress of a reduced staff and supply delays. I was put onto Martin Santiago and he has helped me with the same patience that the rest of the Team has shown.There was a bit of confusion on my part what the upgrade options were for my watch - I was offered the T-Touch II option, and only found out later that I could have opted for a $-value voucher to put toward the Solar Connect. So there is an opportunity to be more transparent with available options there.Upon rumination, the 47mm case diameter is too big for me and I decided to stay with my T-Touch II - 43mm (?). I am supposed to get it tomorrow and I am so excited I could hop - this was a present from my wife and has been my favorite watch for years - plus it has a compass and I get lost ALL the time ;-)Thanks Swatch Group Team - you have made me very happy.
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August 2022 by patricia carzoli
Hello Everyone. I had the loss of my late father's Omega which got lost in the mail on the way home from Swiss. I had a long discussion with Martin S. in customer service which resulted in the company sending a new beautiful Omega watch. Martin was extremely careful and thoughtful about the new replacement process and I ended up with the new watch in just a few months. Obviously the 1945 Omega that my father left me was irreplacable because of the mail, but receiving the new Omega Deville was a wonderful of kindness and generosity. My dads watch would have been preferred for keepsake memories but Martin's conduct made the loss bearable and I know my dad would love the new watch that they sent in it's place as a consolation of the mail losing the original watch which could not be changed. I love OMEGA and cannot say how much their kindness meant to me.
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July 2022 by Joey Sunio
Very disappointed with this Service Center -- they did not communicate that they were leaving early on Friday prior to 4th of July weekend. They messaged me to pick up my watch and they did post the hours as 4 pm but they were already gone by 3 pm. This could have been avoided by informing me of this fact like I have to travel 45 minutes away. To add that this site is not public transport friendly and it is way out of no where, yeah so thank you so much for burning me an Uber trip of $130 for nothing.Edit/Update: I originally gave 1 star but since the Manager called and made the situation right so I bumped the stars up to 4. My Omega is back and is now working perfectly with the updated service
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July 2022 by Mário Dores Jr
Great service, and very kind people serving customers.Mr. Santiago is a great employee and took care of my case very well.
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January 2022 by Amanda Jackson
I have had a very difficult and frustrating experience with Swatch in regard to a Tissot watch that I purchased for my father in 2019. Since that time, we have had to send the watch back THREE times for service. This resulted in my father being without his watch for multiple weeks in each of the three years the watch was under warrranty. Reliable watches should not require "service" of this type or frequency.Today, I had the pleasure of dealing with MARTIN SANTIAGO. He was able to provide concrete and definitive assistance to me. He was extremely easy to deal with, very polite, and FINALLY delivered the customer service that has been so lacking in my interactions with Swatch. FANTASTIC, FANTASTIC JOB MARTIN!
