Apple Short Hills is a business that has received mixed reviews. Some customers have expressed dissatisfaction with the service, feeling that the company does not give back to its customers and is losing its touch. However, other customers have had very positive experiences. The staff at Apple Short Hills have been praised for their accommodating and patient service, particularly when dealing with customers who are not very tech-savvy. Garcy, a salesperson, was specifically mentioned as being kind and helpful in assisting a customer with finding the right products for their 90-year-old mother-in-law. The managers at the store, including Edward, Gabe, Alejandro, Terry, and John, have also been commended for their excellent customer service. They have gone above and beyond to help customers resolve issues, such as regaining access to Facebook after being locked out, and ensuring a smooth and efficient experience. Overall, the reviews suggest that Apple Short Hills provides a mixed level of service, with some customers being very satisfied and others feeling let down. However, the positive experiences seem to outweigh the negative ones, with the staff being praised for their knowledge, patience, and willingness to go the extra mile for their customers.
My MacBook screen mysteriously stopped working eventhough the computer had no physical damage. After an almost $800 screen replacement, which took 8 days, all of my data is gone. This may very well be my last Apple purchase.
June 2026
Amazing experience, If you ever shop there ask for Jennifer, She's simply the best!!! Very kind and patient, and very knowledgeable on the apple devices and ecosystem! Thank you Jennifer!!!
June 2026
Recommend having an appointment, especially if you need assistance with an Apple product but walk-in’s are still welcome. ‘Genius’s’ are friendly, patient, and helpful. Classes offered sound beneficial for people of all abilities.
