Pottery Barn is a renowned home furnishings and decor retailer, offering expertly crafted products to help create beautiful and comfortable living spaces. With a vibrant e-commerce site, inspiring catalogs, and brick-and-mortar stores worldwide, Pottery Barn has been a trusted brand since its inception in 1949 in Chelsea, New York. Customers often praise the exceptional service provided by the Pottery Barn team. Verlette Grafton, a trade partner, was commended for her patience, professionalism, and focus on meeting the customer's needs. Judy, a staff member at a specific location, is also highly regarded for her exceptional service, whether the customer is shopping for themselves or a client. While some customers find the prices to be high, they acknowledge that the quality and design of the products justify the cost. One reviewer, who only visited to exchange a gift, noted that the staff was helpful and that the store deserved a high rating despite their personal preferences. Overall, Pottery Barn is known for its beautiful and functional home furnishings, as well as its commitment to providing exceptional customer service. Customers often go out of their way to visit specific locations due to the excellent service they have received in the past.
Sharon was fantastic! She was courteous, professional, and went above and beyond to help us. Truly a pleasure to work with—highly recommend!
March 2025
As a trade partner, I had the good fortune to work with Verlette Grafton today on a very complicated sectional that needed multiple pricings. She was incredibly patient, professional and focused on me and my needs. With staff like this, corporate should be very confident that Pottery Barn is putting its best foot forward.
December 2023
Brenda was incredibly helpful and professional while helping me locate some items I needed! Thank you so much!!
