Pottery Barn Kids is known for its exceptional customer service, highlighted by staff members like Anthony and Hannah. Customers appreciate Anthony for his honesty and helpfulness, especially when assisting with online orders and making suggestions. Many express their intention to return for future purchases because of his outstanding support. Hannah also receives praise for resolving registry issues quickly and efficiently over the phone, making the process seamless. Most interactions at Pottery Barn Kids are positive, with staff being friendly and supportive in helping customers find items like cribs that fit their space and budget. However, some feedback mentions a less favorable experience with an older employee, who was perceived as condescending. Overall, Pottery Barn Kids aims to provide a welcoming environment where customers can find quality products and receive dedicated assistance.
Cashier on the phone instead of taking care of me while I was waiting to pay
March 2025
My wife and I don’t buy items from here because they tend to lose packages in the mail. So we just come here to look for things we want and buy them cheaper at other places.
March 2025
They double charged me for what I bought, wouldn’t help me on the online chat, or in the store. Useless
