Pottery Barn Kids is known for its exceptional customer service, highlighted by staff members like Anthony and Hannah. Customers appreciate Anthony for his honesty and helpfulness, especially when assisting with online orders and making suggestions. Many express their intention to return for future purchases because of his outstanding support. Hannah also receives praise for resolving registry issues quickly and efficiently over the phone, making the process seamless. Most interactions at Pottery Barn Kids are positive, with staff being friendly and supportive in helping customers find items like cribs that fit their space and budget. However, some feedback mentions a less favorable experience with an older employee, who was perceived as condescending. Overall, Pottery Barn Kids aims to provide a welcoming environment where customers can find quality products and receive dedicated assistance.
Hannah was incredibly helpful in resolving a registry issue, applying a completion discount, and placing an order. The best part being that it was all taken care of over the phone within minutes, I didn’t have to go back to the store. Excellent customer service, I’d recommend to anyone!
December 2023
Wow!!! Just when I thought I would get a recording, Anthony answered my call and helped me with my questions. He went above and beyond any customer service I have ever received! Anthony, I hope you have a wonderful holiday because being the best deserves the best!
September 2023
I was talked to in a condescending tone by the older woman seeming frustrated trying to learn how to process a transaction on the register. However, it seemed like her coworkers were also tired of her complaints, so I didn't take this personally. Everyone else was kind and helpful.
