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January 2024 by Matthew M
I was at this location in a Saturday and they had 4 tellers doing one transaction. Then when I got to the teller I was told he had no cash box because he was in training. Great work
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October 2023 by Harman Dhillon
Terrible, walked in because I needed help sending a wire. Was told I need an appointment - every time I have gone into this branch they refuse to help unless you have appointment. Told them it was urgent, the lady said maybe can schedule me an appointment the next day. I said it’s okay I’ll go to a different branch - lady told me that every branch REQUIRES an appointment. Absolutely not true. Walked into bedminster, had such an amazing experienced was helped within minutes.
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August 2023 by cleopatra asensio
If I could give 0 stars I would. The general manager there was terrible not professional at all. Terrible customer service from her. This woman is either the general manager or manager of other locations didn't get her name has blonde hair blue eyes. Wish could speak to her manger. She doesn't treat people the same. I waited a long time for service. She should be fired.
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August 2023 by K E
This bank owes me money due to a mistake on their end. Still waiting for a simple fix. Company made over 200 BILLION dollars in last 12-month period.
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July 2023 by Paul Nigro
Made an appointment to open a checking and savings account on a Saturday. Was hesitant due to reviews, but service was terrific, very helpful and spent a lot of time with my wife and I. I don't doubt people have had bad experiences. Maybe they have listened and made changes. Great experience. I look forward to banking with you.
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May 2023 by Snow Wars
Never have a problem there. Had a great experience when signing up for a new credit card. Anthony was the best!
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October 2022 by Daniela Marquez
So inconvenient. Yes, the other bad reviews are true ?. Get ready to wait a long time to get any kind of service. Also the ATM drive through is almost never available, the on-site ATM does not take deposits on a consistent basis. I love Somerville and always liked chase, but unfortunately management in this branch is not doing anything to make it any better. Going to explore other banks in the area.
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October 2022 by Sy Maximillian
I want to apply for a new promo offer I saw on INSTACART. I talked to about 4 people within Insta-cart and the bank and Im really excited about the offer and Im not even mad about anything to be blown off, but no one wants to help me. nothing but the run-a-round, dead air, elongated silences, unclear names. I got Kevin (who sounded as indian as curry) and Latoya (who sounded black as night) and 2 other names I missed (youre lucky) and they all could care less. so THE INSTACART PROMO CARD OFFER IS A SCAM!!! Obviously.
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August 2022 by Angel Moreno
Needed the expertise of the branch manager and she was more than helpful and knew what to do I really admire her experience
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July 2022 by Si Maximillian
I want to apply for a new promo offer I saw on INSTACART. I talked to about 4 people within Insta-cart and the bank and Im really excited about the offer and Im not even mad about anything to be blown off, but no one wants to help me. nothing but the run-a-round, dead air, elongated silences, unclear names. I got Kevin (who sounded as indian as curry) and Latoya (who sounded black as night) and 2 other names I missed (youre lucky) and they all could care less. so THE INSTACART PROMO CARD OFFER IS A SCAM!!! Obviously.
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July 2022 by Rayann Mccallum
If your not white or Hispanic they don’t even pay attention to you. I was in the lobby for 10min sitting waiting to see a banker and no one even said hello to me. Completely ignored me never asked if I needed help not a smile nothing. It made me want to close my account right there. I will not be going back I rather drive another 10min for another chase.
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May 2022 by B Bear
Absolutely awful. Customer service is non-existent. The supposed "private banker" couldn't find her way out of a closet (either incompetent or very lazy). Had both personal and business accounts at this branch. Closed all and will never do business with this bank again.
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May 2022 by D. Ann S.
If you buy CRYPTO use Chase bank. They make it so easy to buy and sell your crypto. Chase's monthly banking fees are the lowest around, so it's great for seniors like me! Less fees equals more money to buy crypto! Excellent service by Ashley at the Somerville location. Highly recommend this bank. PS the free lollipops are a nice touch too!
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April 2022 by Stephen Jordan
I have no idea why this bank gets bad reviews. I’ve had nothing but great help at this branch
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February 2022 by Helen Delpopolo
Staff and manager are awesome. One of the few chase banks that picks up on the first ring. My business account is in good hands
