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October 2025 by Jon Zachok
I never write reviews but it took me three calls and 3 hours after being hung up on twice by their team. What an absolutely terrible company and I wouldn't purchase Internet from them if they were the only option. Thankfully, I was able to get service through another company.
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October 2025 by Thomas Pepe
Yariel helped me significantly. I was fed up with the help online and wanted to cancel my account.
The excellent help this gentleman gave me convinced me to stay with optimum.
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October 2025 by Gina Harwood
The Sparta location was extremely helpful and knowledgeable. I was extremely satisfied with the service I received and it certainly was the best service I ever received from a customer service representative.
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October 2025 by Sharon Scully
Great service very knowledgeable!
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October 2025 by R T (X3rm)
Absolutely horrible internet services and customer services. I've had intermittent internet weekly, been given new modems and had the wiring replaced outside with no results. I was denied a credit on my bill bc I didn't have 4 consecutive hours of outage. I told the billing rep I would be cancelling my service and they said they would too 🤷🏼♀️
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October 2025 by Johnny Verney
Very good in store customer service today for cable TV
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October 2025 by Patricia Leusink
Excellent service at the store, they never fail to be so helpful! Every visit is amazing.
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October 2025 by Michael Conroy
This location is very helpful. Received a new device for free and had all of the information transferred from old device to the new one. Bryte was very helpful.
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October 2025 by Lynn O'Neil
Skyler was wonderful and super helpful. Amazing customer service!
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October 2025 by Candy Smith
Excellent service!!!
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October 2025 by Ronald Hoffman
Friendly personnel ready to help customers.
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September 2025 by James De
the laziest customer service people on Earth, they don't deserve to be in business
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September 2025 by Derek Pinto
Garbage company.
Packet loss every day.
Download ping plotter, free software shown below. Every red line is a complete internet disconnection. This happened every day, every hour.
Service calls were ineffective. They sent local subcontractors, who spoke no English, to our home who arrived in unmarked minivans with a ladder on top.
Cancelling was a nightmare. They tried to throw so many credits and garbage offers at us.
Do not use Optimum.
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August 2025 by Brendon Murphy
Absolutely horrible internet providers. Upcharge existing customers horribly was paying $75 for 300mb while my neighbor would get offers for 1gig at $50 then when I call to cancel my service all of a sudden they can give 1 gig service for a year at $20 so they dont lose all there customers, gave me a giftcard after 3 more months of service, that I was told I can use to pay my bill, only to find out they were lying to me and that I can't use it to pay my bill. They over charge for there service, and lie to you, I would never recommend there service
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August 2025 by John O'Neill
The absolute worst.
