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“This place is a hidden gem. I’m so glad I switched ! They helped me with all my needs and banking questions.
They customize their services and products for you! I couldn’t get that from the other “big brand” banks.”
“We stopped by to get some documents taken care of. It was the best banking experience we have had in a long time. Customer service from the representative and manager was outstanding and patient. We were greeted when we walked in and were taken care of immediately. All questions were answered and advised of more products that could offer more service for our needs. Thanks so much.”
“WOW I can't say enought about the supervisor Victoria Sanagustin at Connect One Bank in Springfield. She is TOP NOTICE.She goes above and beyond to help.I'm so happy she is here.”
“Best place ever!!! Super helpful and professional. They didn't need to ask for a second look at all. I was in and out immediately. Go to Kristina. Trust me!”
9AM - 5PM
222 US-22, Springfield
Banks
“Great staff. People are so nice and willing to help you. I will definitely stick to this branch. I don’t have people’s names on top my head but I want to mention Christopher O’Brien and Diamond are very nice every time I go.”
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“I recently stopped into Valley Bank on a Saturday to open an account, and I honestly couldn't have had a better experience.
The branch was clean, modern, and welcoming, but what really stood out was Guadalupe. I was a little anxious about opening an account and making sure I had everything I needed. From the moment I sat down, she put me completely at ease.
She walked me through the entire process step by step, answered every question, and made something that felt overwhelming seem incredibly simple. She was patient, knowledgeable, and genuinely cared about making sure everything was done right.
What impressed me most was the follow-up. Guadalupe checked in by phone and email, kept me informed, and made sure everything was moving along smoothly. Within just a few days, my account was open, active, and I had full online access.
In a time when great customer service can be hard to find, Guadalupe delivered exactly that. If you're looking for a bank that still treats people like people, I highly recommend Valley Bank, and be sure to ask for Guadalupe.”