“Bought my son an electric bike for his birthday. He put it together and the tire was leaking air. Took the bike back to get another one, had two in the store. We went to get it and couldn't find it, went up to Maggie who helped meake sure there were in fact 2 bikes left. She was calling store associates to help and we couldn't find the bike. She was going to check the Brick store for me but it bothered her that their system showed two bikes and we couldn't find them. She got another manager to help and low and behold they found the bike. It was the floor model but they sold it to me discounted. Took it home, my son was ecstatic. Then we realized the keys he had from his old bike didn't fit this bike. I called and gave t Maggie who immediately started looking for the accessories that came with this bike. She called me back like 45 minutes later to say they found them! We were so happy and appreciated the help they gave us! We already love Costco, but the way Maggie and her team helped us, makes us appreciate them even more!”
Warehouses
“Bought my son an electric bike for his birthday. He put it together and the tire was leaking air. Took the bike back to get another one, had two in the store. We went to get it and couldn't find it, went up to Maggie who helped meake sure there were in fact 2 bikes left. She was calling store associates to help and we couldn't find the bike. She was going to check the Brick store for me but it bothered her that their system showed two bikes and we couldn't find them. She got another manager to help and low and behold they found the bike. It was the floor model but they sold it to me discounted. Took it home, my son was ecstatic. Then we realized the keys he had from his old bike didn't fit this bike. I called and gave t Maggie who immediately started looking for the accessories that came with this bike. She called me back like 45 minutes later to say they found them! We were so happy and appreciated the help they gave us! We already love Costco, but the way Maggie and her team helped us, makes us appreciate them even more!”