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November 2023 by Angelo B.
Service reviewWas actually fairly pleased with the service here. It seems to be a small operation so the staff are very friendly. And they take the time to explain what they are doing. Definitely better than the service that I'm used to receiving at Toyota. They do have a shuttle service as well as a few seats. And wifi. Unfortunately there are no desks to work, nor are there many outlets. Had a few snacks available + water.
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November 2023 by asp1213
Just switched to this service dept. and I think they are best around. Easy scheduling, they actually looked at my car on the day I brought it (which isn't the case at the other dealer I had used prior), very helpful and friendly too. I'll be bringing my car here from now on. Kari (not sure of the spelling) is awesome.
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October 2023 by Marthy De
Exceptional experience all around. Our sales rep Steven was patient courteous and extremely helpful througj whole process. Worked with us on price and features and was knowledgeable about whole process. Highly recommend.
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October 2023 by R “Donpantalon” R
For a small shop this dealership has probably the most knowledgeable technicians in the area. They have multiple guys with over 10 years of fixing these and other cars made by ford. The lead tech has about 25-30 years. This is not the biggest shop but it does churn out some decent numbers.
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August 2023 by Glenn Mack
Worked with Steven and the finance team on my Tesla Model Y purchase and it was a very great experience. I highly recommend this dealership as they were haggle free, honest and flexible. They have restored my faith in dealerships - keep up the great work SD !!!
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August 2023 by Aaron Eckenthal
Great dealership that goes out of its way to keep its customers informed. Timely service and the staff makes you feel important.
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July 2023 by Cecily Rose
I had such a wonderful experience purchasing my 2020 Ford Edge ST. The process was smooth and not at all pressure filled like many dealerships can be. I worked with Frank in sales who was attentive and informative. Sadly, about 2 weeks after my purchase of my new vehicle I was in need of a new battery.I contacted Frank regarding the issue in which he had me scheduled for a service where everything was taken care of very smoothly. The icing on the cake was my sister and I ended up having to wait longer than expected due to needing a battery delivered in which Frank took the initiative to drive us to a nearby diner, to enjoy an early lunch on the them! (My sister and I are both expecting so food definitely made our day)I can’t say enough good things about my over all experience with everyone I interacted with! I would not hesitate to recommend coming here to purchase a vehicle especially if they get the pleasure of working with Frank!
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July 2023 by Cynthia Retotar
This dealer has always been honest with me. When I take the car elsewhere, they always suggest a lot of work. Salerno never does this - they have kept my 12 year old Focus in tip top shape. They even replaced a battery with a bad cell free of charge after about one year. I would buy another car from this dealer because I like the service department so much.
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June 2023 by Michael Honig
Had a great experience purchasing a new truck from this dealership. Steven Sosunov was awesome - Incredibly patient, knowledgeable and helpful. I really appreciated his entire demeanor during the process. Buying a new vehicle can be super stressful but Steven really made it pleasant. Thank you!
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April 2023 by alan genser
Went to Salerno Duane for my Ford service. Friendly staff went above and beyond to secure a loaner on short notice. Fixed fuel pump, recall and oil change before my usual dealer would even be able to schedule an appointment. This will be my new Ford dealer.
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February 2023 by Suree
If I could give them more than 5 stars I would. Carrieh and the ladies at front desk in the service department were super friendly and welcoming. The waiting area was welcoming also with plenty of seating, refreshments, magazines, well kept, and a TV.My car had a lot of issues going on and Carrieh was so kind and patient when checking me in. She provided me with an estimate and gave me a follow up call with the technician's findings on my car. She broke everything down of what it meant and gave me recommendations and general knowledge about things for future reference. She really helped and educated me at the same time. I appreciate that and will definitely recommend them to others.
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February 2023 by Jason Lambert
Multiple sales guys had no idea how the features worked on a new F150, I asked for an orientation. Several times did not get one. Also order was placed wrong, took me about a year and a half to get theDealer never followed up with the manufacturer to verify the order.
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February 2023 by Theo Truch
My father passed away last year and I inherited his 2011 Ford Fusion. It had a recall on it so I called the closest Ford dealer to me to have it serviced. From the ease of booking an appointment, the cleanliness of the waiting room, the friendliness of the staff, and the short wait time for my car to be done was an unexpected surprise. Everything was great. I think I’ll be back!
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January 2023 by Joseph Gaynor
Salerno Duane Ford is one of the best ford dealership I have ever experienced. Phil, Steve, Jimmy, and Sal, are stand-up individuals who exemplify professionalism. Steven worked with me for over a week he answered all my concerns and even stayed in contact on he's day off . My trade was fair and I purchased a 2021 F350 dually of which I couldn't be happier. Jim also worked with me on my buyout and some ford finance options and helped me get new front tires. Sal, is by the very best finance manager I have ever had the pleasure working with no sales pressure on extras just explained my options and let me contemplate them and give him a call if I decided to add additional coverage. I highly recommend the team of professionals at Salerno Duane Ford so If you want an honest salesperson who will support you and go the distance please ask for Steve Sosunov
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January 2023 by Khalif DuBose
I bought a new car this week just as my previous car died on me. Needless to say I was stressed, but Steven Salerno made buying my car the smoothest and stress free process. I love my new car and this dealership is great, definitely going back in the future.
