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January 2024 by Cristina Curiale
I had a wonderful experience at the UPS store and wanted to share! The young lady was efficient in working through a line of customers and made my shipment easy and quick.I am sure it can be hard dealing with people being in a hurry especially after the holidays but she made my trip a delight.
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January 2024 by Nikki Griffiths
Hands down one of the best UPS establishments in the area. I’ve always had a great experience with the staff. They’re knowledgeable and can always be counted on to explain best shipping methods - or be flexible for my needs as a customer.
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January 2024 by Andrea Caserta
The Zoological Society of New Jersey at Essex County Turtle Back Zoo has been using the services at the UPS store in Summit for many years. The staff has provided exceptional service including printing, shipping and shredding needs. Highly recommended this store.
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January 2024 by Meredith Sachs
I cannot say enough positive things about my experience at the UPS Store in Summit, NJ. They took the time to explain various shipping options and even helped me choose the most cost-effective one for my needs. Their expertise and professionalism made me feel confident that my packages would arrive safely and on time.The UPS Store in Summit, NJ, has set a high standard for customer service, and I will definitely be returning for all my shipping needs in the future. I highly recommend this location to anyone looking for top-notch service and a friendly, knowledgeable team.Thank you to the entire staff for making my visit so pleasant. Keep up the fantastic work!
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January 2024 by Ruchi Parikh
Horrible and rude attitude of the staff overall. They don't deserve to be in business where customer are made to buy boxes for returns for no relevant reason. I wish they was some rating below 1 . They don't deserve any stars.
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January 2024 by Susan McGowan
There was very rude person working the register with no social skills. Avoid if possible. The FedEx store a block over has much better customer service.
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December 2023 by Jaime P
Overall a decent establishment, however, one of the employees made a rude face at me and hissed. I believe this is peculiar behavior, but because it was a one time thing, I will let it slide. Clean, passionate workers except for that one.
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August 2023 by Vito Gallo
The best customer service of any UPS store I’ve been too. The employees are amazing went the extra mile for me. Thank you
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July 2023 by Sarah Johnson
I came in the other day and Maggie helped me with my package and she was amazing. She worked flawlessly and made the whole experience a 10/10
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March 2023 by Amy
Best customer service I've ever received. My local Massachusetts store was completely and utterly useless in trying to return a package to sender (it didn't belong to me but was delivered to my house). The Summit, New Jersey location went out of their way to listen to my whole situation, and then actually walked over to the business that sent the package and was able to obtain a return shipping label and email it to me so I could drop it off at my local store without question.
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July 2022 by Account
Even though notary fee is only $2.50, they charge twice that by adding on 'clerk fee' per document of similar amount.
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June 2022 by Leti Lucaj
This is our "home store" and absolutely love the convenience, and the service we have received here. Some of these reviews below are absolutely ridiculous, like being charged for using their materials. You have to keep in mind this is still a small business owned/franchised by real people who have to make a living.
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June 2022 by George Anderson
They have been more than helpful with me. Fast and efficient!
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February 2022 by Sanjay Agrawal
please avoid this store. Was there to drop online shopping return. Online retailer has given pre-paid UPS label and was mentioned that I will get a free envelope at the UPS store to pack and sent it . But I was charged $8 because the envelop provided and used was not UPS one. Would have appreciated if it was mentioned to use the right UPS envelope before packaging was done. Person at the store was very rude a well.
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February 2022 by Spooky Truth
This crew is solid. Every day people are in there with every imaginable box, tube, etc. These guys just keep calm and carry on. They're not friendly but they're not unfriendly, they are just trying to get you out the door and move that line along. They know their stuff, their prices are on the high side of fair, but most importantly - whatever you are dragging in there, it will be sealed, boxed, and off your plate by the time you leave!
