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January 2024 by Anirudh Karthik V
No sense of what appointment is. Even though I made appointment at 1:30 , they made me wait till 2 to see me.
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January 2024 by Beyto Can
I think they are specially trained for bad service, very long waits, irrelevant and very slow service. You should expect to wait for hours before you go.
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October 2023 by Tommy Martinez
Took over half an hour to get some dollar bills for my upcoming trip.
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September 2023 by Thiago Vilas Boas
You schedule an appointment but it's pointless, the wait time is long due to the low number of staff. Adriana was great and helped me with my request.
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September 2023 by John B.
Bank of America should be ashamed of themselves for this place. No tellers. Line out the door. What a joke. Sad times in the country.
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July 2023 by Annie
If I could give 0 star I would ! Very bad organized rude receptionist guy .Wait if time and bad manners .
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July 2023 by Huzef Kadri
I thought the reviews were wrong but this one is the worst BOFA I've been to. I'm a Gold Rewards member for 3 years now but based on the experience with the teller today (who clearly hated her job and had 0 customer service skills) I'm on the verge of closing my BOFA account.
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June 2023 by Zulma Leiva
The customer service from Bank Of America at 31th street is so bad. The teller just sits and doesn’t help at all. You have to have nothing else to do other than waste your half or more of your day at the Bank. It is so frustrating how long it take just to see a teller. The teller could not be more rude.
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May 2023 by Javid Shayegan
The service is excruciatingly slow. Only one teller, a long line. A small transaction will take more than an hour. This is making me consider changing my bank.
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February 2023 by Goku Kayosama
5 boxes, 4 closed and only one person took me almost 40 minutes to cash a check.
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February 2023 by A T
Bad service just one person for 20 person in lines waiting/ and one of guys worth in the bank says no problem / a man person with a beard says he doesn't care
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December 2022 by Simon C.
Lina Arenas was the best customer service I've gotten not even the bank manager was able to help me the way she did and in my book that's a A+ service to me thank you Lina
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October 2022 by Linda Smith
ONE TELLER, line out the door! Why can’t they hire more tellers? Absolutely ridiculous. And then the owner of BANK OF AMERICA goes on to reply to these comments asking people to go online. WE ARE NOT GOING ONLINE, THERE ARE THINGS THAT NEED TO BE DONE IN THE BANK! Hire tellers!! Horrible bank. I used to work in a bank! People need better service.. 0 stars
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August 2022 by Dino Rodriguez
[I'm expecting to receive the same template response that every low rating reviewer received from the manager of this BofA.]If you're in a hurry, or have little time to spare, don't bother coming here. If you're interested in professional products or need help with detailed information, go elsewhere. This is by far the worst branch I've ever visited (and I visit regularly since I live one block from this location).There are always incredibly long lines, there's always one person at the window handling a constant influx of clients trying to complete their business. There are always extremely long wait times to meet with a representative for more detailed banking assistance. After more than a few years (from my personal experience), how is it possible this is still the case? Is there any incentive to do better at this branch? Maybe due to the overwhelming diversity in this area, there isn't an urgency at all to make this branch better.Bank representatives are ill informed on how best to assist clients with their portfolios. Assistance is incredibly basic. Apparently, although I'm able to do so at every branch I've visited, I'm unable to deposit business checks at this branch. Somehow, this branch seems to "know more" than others throughout Manhattan.If there's even a list of priorities for this BofA (which I doubt there's any strategy at all for this branch), it is very clear that attention to client services and their experience is at the very bottom.At the end of all this, I really do hope this branch will do better for the people they serve in this community.
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July 2022 by Bachata Embassy
They give you appointments for 3 days later!!! What kind of bank is this??? No service for the clients
