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January 2024 by Chris Avalos
employees are very nice. Getting paid too little for what they’re worth. Manager demands his employees to always tell everyone he’s in a meeting when he’s not. He prefers working with “high profile” customers when he could be using his time to work with any other customer. I know clients can ask stupid questions at times but that’s the banking industry. Management is trash. Some of the employees there will make comments like not wanting to help the customers get their atm card back from the machine. Management only cares about numbers and they instill that into their employees. Horrible place to work AND be a customer. Take your money elsewhere.
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April 2023 by Luz Carreno
I have visit several branches and let me tell you the service in this branch is phenomenal!..Many if not all associates have provided me with an excellence service. From greeting me as soon as I walk in to me leaving the branch and thanking me for coming in. To the management team thank you for cultivating customer focus branch where my needs are met every single time.Thank you very much. It’s is a placer to have business with this bank.
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October 2022 by Jean G.
Outdated bank. More than once an employee has taken money from me . The first time they told me the employee was fired and the second time they told me it was an error on the machine . Always check your accounts when making a deposit and save your receipts .
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May 2022 by Maddy V.
Outdated bank. More than once an employee has taken money from me . The first time they told me the employee was fired and the second time they told me it was an error on the machine . Always check your accounts when making a deposit and save your receipts .
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May 2022 by Brenda Miron
The branch looks cleaning , staff is professional and most important the lines are short. I will come to this branch more often.
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May 2022 by Rudy Alcantara
I like a place that cares for its customers and they do that here! The staff is friendly, welcoming and informative. Nice atmosphere overall.
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May 2022 by Bryan Gomez
The service was best in its class! Friendly staff and very knowledgeable!
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January 2021 by Glenn Sidoti
The Fairview, North Bergen and Union City branches are all very helpful.The Assistant Branch Mgr.Indira Haro is extremely kind and caring.
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November 2020 by Sydney Duenas
I’ve been trying to reach the supervisor about a hold on my account since Saturday. They told me on Saturday, she would be in on Monday. I called first thing in the morning on Monday, to be told she was on vacation. I went in person later that evening and spoke to the male banker and was told that she left for the day. It’s Tuesday now, I called again to fix this stressful situation with my account only to be told, she isn’t around right now. The amount of unprofessionalism at this bank is embarrassing. No one has helped me with my situation at all and they seem to be playing a game with whether or not the supervisor is in. Once my situation is fixed, I’m closing my account.
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September 2020 by Karina Tantalean
I tried to use the atm to withdraw money and the machine ate my card. When I went inside the bank to try and retrieve my card, they stated I could not get my card back because it was not a valley national card...makes no sense at all to me and just advised to contact my bank to try and get a new card.
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August 2020 by Ramonita Sostre
I went to the branch and spoke to an officer about information regarding the safety deposit box xxxx that will be due in October of 2020. He indicated that the payment would be $60.00 for this year and next year would be $92.00. I wrote a check for the $60.00 and gave it to the teller. A couple of days later I received a call from the bank manager that I need to pay taxes for the box. I was out of town at that time and when I came back I received the check ($60.00 payment) without any explanation. I don't think this is very professional. Based on my experience working in a bank, this is not acceptable. There should be a letter written to explain the reasoning behind the returned check and the tax fee. My stepson went to the branch on Monday, July 27, 2020 and was told he needs to pay $96.00. The price went up in just a couple of days.
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May 2020 by Luis Ospina
Nobody can help me out with the issue
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May 2020 by Reggie Tejera
These are difficult times for all of us. But the manager in charge forgets that we are the customers. I’m not your buddy. You can’t just speak to people anyway you please. She is nasty n unprofessional. The manager needs to take some management classes. As soon as this crisis is over I’m taking my money and finding a real bank.
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December 2019 by Ashley Ayala
Horrible service my company gives me checks from valley National all of a sudden today they didn’t want to cash it I need my money for the holidays & this is what they pulled unprofessional nasty branch
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July 2019 by Saira Soto
They do false advertising. Is supposed open till 7 or any other time they close. But their operations finish earlier, their books close earlier, or whatever excuse is, so you cant do your transactions after 3. So what is the point to open late then? No wonder they close so many branches already.
