“I could not more highly recommend Garden State Collision. From before even dropping off my car, at the evaluation/estimate stage, to the final pick up, Steve and his team were absolutely amazing. Having limited (read: very limited) experience with car repairs and working with insurance, Steve was so incredibly patient, kind, and communicative. When there were surprises along the way, Steve took the time to reach out to me (on his day off, no less) and walk me through what my next steps could look like. He answered every question, every call, and made an incredibly stressful time, really smooth and hassle-free.
In repairing my car, the crew did a truly wonderful job. It’s easy to see that the shop takes pride in their work and blatantly refuses to take short cuts and return a car to the roads that falls short of their expectations. The team even went the extra mile and detailed my car.
I am so appreciative of Steve, Pam, and the crew and their stellar work ethic! Thank you!”
“Great service real quick at what they do I’m Benz lover and I have been flowing this guy when he had he own business there another owner and they are great they all work together”
“I cannot say enough about Michael and his team. Professional and courteous and they work fast…and the work is solid. They are fairly priced. They replaced my 2001 VW Jetta front bumper, painted the molding, and took out some scratches and put new paint on the passenger rear door. The car looks fantastic. Highly recommended.”
“Exceeded expectations! I was recommended by a mechanic friend to check out Maaco for the dent and scratches in my car door. The team there was professional, respectful, and did a great job at managing expectations. I did not want to invest too much in my old car and they were patient in talking through my options. The work was timely, exceptionally done, and looks brand new all the same! I would highly recommend.”
“I contacted Union Auto Wreckers weeks before my visit and was quoted $106 for a steel rim. One thing I genuinely appreciated was that when I came in on the 9th, they already had my vehicle information saved even though I never left a deposit. The front-desk gentleman honored the exact price we discussed, and that part of the process felt organized and professional.
While I was paying on the 9th, though, a worker from the back (not office staff) kept joking loudly with the employees behind the desk. At one point he mentioned something about a staff member’s weight, along with other comments I didn’t really pay attention to because I was focused on my transaction. The issue wasn’t just what he said — it was how he kept looking at me after every joke, almost waiting for me to laugh or react. I didn’t find it funny and chose not to entertain it. When I walked out with my receipt, that same worker followed out and started asking me what I got and how much I paid, which felt unnecessary and intrusive.
As far as timing, I want to be clear that I wasn’t rushing anyone or demanding a specific pickup time. The staff were the ones who told me the rim would be in “tomorrow” (the 10th) and that they would call me. Around noon on the 10th, after not receiving a call, I phoned them just to get a ballpark idea because I had errands to run. I was again told it would arrive that afternoon and that I’d get a call — but no call ever came. I’m not stressing over it too much, but because I expected that call, I held off on a few things I needed to do so I could stay nearby and be ready, which threw my plans off a bit.
On the 11th, they finally called around 8:30 a.m., and the rim itself was correct and ready, which I do appreciate. Overall, the accurate pricing and record-keeping were strong positives, but follow-through on promised calls and keeping the environment professional around customers would really improve the experience.
Thank you, Union Auto Wreckers, for the service — overall you guys did a great job in my eyes. I highly recommend Union Auto Wreckers, and I believe it’s important to leave honest reviews because it helps other customers and also helps the staff grow. Every little bit counts, and that’s the honest truth.”
“By far the best collision repair shop in the whole entire northeast. Not only do they get the job done but they do it precisely! I’m so grateful for the whole entire team. Specially Andrew!! Whom answered all of my calls and answered all of my annoying questions.
I had a similar repair done by a different shop but they charged me double what Union collision charged. I can’t believe I finally found a shop that’s not greedy nor sloppy.
I’m so happy with the results of the repair. Every single details of the vehicle was taken care of. I love this place! ?? thank you so much. God bless Union Collision! ??”