Citizens is a banking institution dedicated to helping customers manage their money better. With approximately 1,100 branches across 15 states and around 3,100 ATMs, customers can access services easily both in person and online through a highly-rated mobile app and customer contact center. The bank emphasizes personalized service and customer care. Many reviews highlight the exceptional service provided by the staff, with employees going above and beyond to meet individual needs. Customers often mention staff members by name, praising their knowledge, interest in specific situations, and willingness to assist beyond expected levels. One customer appreciated the sincere investment and personal follow-up from employees, feeling treated like family and gaining peace of mind during challenging circumstances. The staff’s dedication and professionalism stand out, making the banking experience positive and memorable. Overall, Citizens is recognized for its commitment to excellent service, caring approach, and accessible banking options. Members value the staff’s genuine efforts to help them succeed financially, whether through questions about loans, savings, or other financial concerns. The bank's focus on customer satisfaction and support makes it a trusted partner for individuals and small businesses alike.
The staff always goes above and beyond. Jenn, Gregory and Ivette are always a pleasure. It’s always a good experience having my small business bank with Citizens. Thank you to your wonderful staff for making life a little easier.
