The service department at Planet Honda is a full-service auto repair shop serving the greater Union, NJ area. It handles everything from regular maintenance to full repairs for all makes and models. While some past experiences involved communication issues and a lack of professionalism, the department has shown a strong willingness to take feedback seriously and turn situations around. Significant effort is made to make things right, with follow-up handled with care and professionalism. The department is described as amazing, with staff that treats customers like family. Specific service advisors are frequently highlighted for giving 110%, helping with everything needed, and ensuring customers leave with a smile. These individuals are noted for their kindness, professionalism, and for going out of their way to resolve issues, even when facing roadblocks. They care deeply about the car and the service provided, often receiving personal recognition for being the reason customers continue their business with Honda.
