The Verizon store at Union provides a variety of services for mobile, 5G home internet, and business needs. Customers can visit the store in person, schedule appointments online, or place orders for in-store pickup, same-day delivery, or free two-day shipping. The store aims to offer convenient options for all customers. However, experiences at the store vary. Some customers found the lines manageable but noted that service could be slow. Customer service experiences differ significantly depending on the staff member. One customer had a negative experience with an employee who was unhelpful and dismissive, especially during a number transfer process. This customer was uncomfortable due to poor communication and being ignored while the employee worked with others. Fortunately, the manager responded quickly and kindly to resolve the issue, which led to a more positive impression. Other customers praised staff members for their helpfulness and knowledge. For example, one customer appreciated a staff member who explained different ways to save money on plans and helped them get a new phone at a lower cost. Another customer highlighted excellent customer service from a representative who solved a difficult problem with a smile. Overall, the Verizon store at Union offers a range of services with some staff members providing helpful and friendly assistance, while experiences with certain employees may vary. The store's staff and management aim to provide good customer service and convenient options for all visitors.
Trading in my old phone was very quick at this location. Thank you Joe!
January 2026
came as a walk in and was treated really well by everyone and want to thank steven domingues for helping me out he was very patient with me and helped me get the best plan for myself thank you once again!
December 2025
Excellent service today. The lady at the front greeted me with a smile, and Wally provided excellent support! Great job Verizon Union👍🏾
