Verizon offers a range of services, including mobile phones, 5G home internet, and business solutions. Customers can visit their Westfield store or order online for convenience, with options for in-store pickup, free 2-day shipping, and same-day delivery where available. The reviews reflect a mix of experiences at this location. Many customers appreciate the friendly and efficient service, with quick visits reported for phone pickups and assistance with new services. One reviewer noted excellent help from staff members, showing professionalism and courtesy. However, there are concerns about customer service regarding device issues. A recurring complaint is the handling of malfunctioning phones, with some customers feeling frustrated by the process of troubleshooting and replacement. They reported difficulties in getting satisfactory resolutions and felt that the store prioritizes selling new devices over addressing existing customer problems. Overall, while the store has a long-standing reputation and many satisfied customers, there are significant areas for improvement in how they handle service-related issues, particularly for long-term clients.
Luis definitely deserves a big raise he made a difficult situation very pleasant. Such a pleasure Sam has been there since the beginning and has great knowledge along with a great personality. He has abounding patience which is very appreciated.
March 2026
Customer service was above and beyond. Sam and team took the time to make sure my Pre-order plan went through perfect!
February 2026
Went in today to upgrade our phones and add a line. Sam x 2 (Sam, and manager Sam) were very patient with us. They showed us options and manager Sam made sure we were getting the best deal.
