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“⭐️⭐️⭐️⭐️⭐️
Excellent experience at Westwood U-Haul!
The staff was very helpful, professional, and efficient from start to finish. The truck was clean, ready on time, and the whole pickup and return process was smooth and stress-free. Great customer service and fair pricing. I would definitely recommend this location and will be using them again.”
“The U-Haul representative Robison was extremely helpful and friendly! He went above and beyond to make sure everything went smoothly with my rental. He explained the process clearly, answered all my questions, and even helped me hook up the trailer safely. Excellent customer service — thank you for making the experience stress-free!”
“Cargo Van was perfect. New, clean, wirelss cellphone connectivity.
Ken was excellent! Courteous, helpful, very experienced and efficient.
Location was convenient, with safe, ample parking and after-hours dropoff.
All worked out great.”
7:30AM - 6PM
833 NJ-17, Paramus
Truck Rentals
“MAKE SURE TO READ THIS!!!!
I was very hesitate on booking with Budget when I went on a business trip over the weekend due to the horrible reviews. So I decided to not book and went to the front desk when I arrived. Unfortunately they didn’t have any cars so I ended up booking with hertz. But it doesn’t end there.
For my flight back home, it ended up getting canceled, leaving me stranded at the airport. I was able to find a flight back home from Charlotte so I ended up booking the flight and went quickly to the rental desk. I went straight to the Budget desk because I know they have the lowest rates and I spoke to Austin. I asked him if he had any cars that I can take to the Charlotte airport and he said they had many. He allowed me to book online to get a better rate and even upgraded me at no cost from a coupe to a suv. I was able to get to Charlotte within 70 minutes and to my surprise I was only charged for the hourly rate, instead of the daily rate, a significantly lower cost.
All the negative reviews are due to no cars or no one at the front desk. The airport just moved all the rental agencies to one central location and all of the agencies have a lot more cars. So hopefully those issues have been resolved.
Also word of advice, don’t use a third party company to book your rental. Just book it straight online on the agency’s website. It’s the lowest price and will ensure you will get a car.
Thank you very much Austin for making a bad situarion, into a pleasant experience.”
“I have been renting from Comfort Auto Rental for over a decade and never have or anticipate having a complaint. This is a local business run with attention and care.”
8AM - 1:30PM
300 NJ-17 N, Paramus
Truck Rentals
“I rented a truck. It was a truck that was in great fantastic condition. Maybe 2 years old. That's one thing I like about Penske. Also, I do not recommend bringing a dog, Lucas found his spot in the middle in between the seats. He didn't go on the long trip with me. He just went and picked the truck up.”
“The manager is knowledgeable, extremely helpful and accommodating. I’ve used this location three times now and I’m always very satisfied. I highly recommend their services.”
“What a great company to work with!! The people were very friendly and knowledgeable and they were incredibly kind to my children. We were in a tough spot and needed a car and there guys were right there for us. Fast, easy & fair prices.”
8:30AM - 6PM
210 US-9W, Haverstraw
Truck Rentals
“Smooth experience. Truck was ready to go when I arrived. The interior was amazingly clean , and so was the box. I would use them again if I needed a truck. A month later they charged me for tolls that I paid for on my own ezpass. Even after I provided proof, they still charged me”
7:30AM - 6PM
833 NJ-17, Paramus
Truck Rentals
“This is an extremely dependable Avis/Budget location. The operator, Lenny, and his team are extremely hands-on. My cars are always ready, clean, and ready to go. In any situation where I had concerns about my vehicle, they were always addressed and often times I received a different vehicle for greater peace of mind. There are other Avis locations closer to me, but I trust them and go out of my way so I know I will have a great experience. This is the difference when it comes to independently run, local shops.
Also, if I can make a comment about others' posts about discourteous customer service, everyone has a right to their opinion (except keep the unkind personal comments to yourself). It is a very active location and there are cars coming in and out regularly. A parking lot full of cars does not automatically mean they are available, as they could be reserved already. That's not on Lenny and his team. And they cannot control the condition of the cars when they are returned, which means they will not put an unsafe or unsatisfactory vehicle back into circulation (like so often happens at corporate, airport locations). I want to deal with an operator like that. I would always choose to deal with a straight shooter vs someone trying to manage me, but that's just me.”
“Eric (with a C) has to be one of the most helpful, knowledgeable, and kind hearted people I have ever met with this company. He has an ability to make you feel welcome while also catering to your specific needs swiftly and with efficiency. He handled my rental with ease even though there was a small mishap with the truck itself, he jumped to the rescue with a fast and effective solution. Eric, moving is atrocious but thank you for being a small joy in this all. Much appreciated”
“Well, I chalk it up to the pressures of moving! I could swear that I did remote check-in to expedite my check out when I rented my vehicle. Michelle, after hearing my somewhat short responses to her questions, handled me with the other professionalism, courtesy, and was able to get me registered and out the door in less than 7 minutes. Her professionalism was outstanding and I highly recommend that when you need a local U-Haul to rent a vehicle, make sure you give this facility a call. Michelle was amazing and a great representation has to what customer service should be.”
7:30AM - 6PM
833 NJ-17, Paramus
Truck Rentals
“I wish I could give this location a much higher rating! After experiencing a rough few days with my whole family getting sick and my vehicle breaking down on the way to RI right after Christmas, this location was beyond exceptional with helping me out and getting me on my way. I forgot to get the gentleman's name that assisted me but he was patient, kind, and understanding even though I felt like I was through hell and back. I will definitely be back whenever I'm in the area even if it's just to say hello. They truly set the the example of what customer service is.”
“I got a flat on highway last night. Anthony arrived quickly and professionally towed me to the shop after hours. My tire screws were not budging. Anthony worked patiently and overtime trying to get off my stubborn tire screws to put on spare. Eventually he was able to remove and replace with donut saving me having to wait for morning and spend on hotel overnight.
I would highly recommend!”
“I really wanted to appreciate the agent who helped me when I was picking up my rental. I was told later her name is Anne. I was having a rough morning after having my day changed and the need for the rental for a work project threw my entire morning off. Anne was patient when I needed some things repeated and helped me with figuring out what I needed. She helped with an app so I can travel with commercial plates and was overall very kind. Thank you Anne, it made all the difference in my day.”
“Excellent staff, the team really all work so well and give such a great customer experience!
U haul saved me thousands in tow truck costs when my daughters car was stranded 2.5 hours away. I was able to rent a car hauler and do it myself for under $150!!!!”
“Our move out of state with Budget Nanuet went mostly smoothly. We rented a 16” truck with a tow trailer, but unfortunately, the trailer was defective, so we had to leave it behind. However, Manager Maribel handled the situation exceptionally well. She was responsive and quickly resolved our issue. Overall, we appreciated her great customer service during a stressful time.”
“The guys are super friendly and knowledgeable. I just brought my car in for my second oil change and look forward to the third. Affordable, reliable, professional.Service: General repairs & maintenance”
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“I rented a uhual from this location everything went smooth and good with no long waiting time. I was out with my truck in 10 minutes. The guy that works there is extremely helpful, friendly and amazing!!! ? ? ? I would rate them 10 star ⭐ ⭐⭐⭐ ⭐⭐⭐⭐⭐⭐”