Warrenville True Value provides great products and outstanding, knowledgeable customer service. The team is incredibly helpful, quick to respond, and friendly. They work with manufacturers to secure replacements under warranty and go above and beyond to help customers find the right parts and assist throughout installation. The service is smooth, stress-free, and demonstrates a high level of care. Customers report fantastic experiences, are very happy with their orders, and highly recommend the business, stating they will definitely buy again.
We love all of the products we received from Focal Point for our renovation. A year after install - our rechargeable lighted mirror wouldn't charge and Lauren at Focal Point worked with us and the manufacturer to get us a replacement under the warranty. Great products and service!
July 2025
Great Customer service! I had a question after I ordered a shower set & Esther contacted me immediately to let me know she would get the answers I needed & then she did! Thank you!
May 2025
I had a fantastic experience with FocalPointHardware! Esther provided outstanding service—she was incredibly helpful, quick to respond, and clearly very knowledgeable about the products. She made the entire process smooth and stress-free. It’s rare to find this level of customer care—highly recommend!
