PetSmart is the world's largest pet supply and services retailer, offering over 10,000 products for various pets, including dogs, cats, birds, fish, amphibians, reptiles, and small animals. Customers appreciate the knowledgeable and friendly staff, such as Juan, who provides excellent assistance with fish and frogs, and Eli and Tina, who made a nervous dog feel comfortable during grooming. Many reviews highlight the staff's dedication and love for animals, making visits enjoyable. However, some customers express concerns about inconsistent product availability, such as the selection of Fancy Feast wet food and the presence of dead fish in tanks. Additionally, there are complaints about the strict enforcement of policies, particularly regarding late pick-up fees for pets. One customer felt that the charges were excessive and unfair, especially when the store closed early without proper notice. Overall, PetSmart is recognized for its wide range of products and services, including dog training, grooming, and boarding. While the staff's care for pets is frequently praised, there are areas for improvement in customer communication and policy enforcement.
This is my second time grooming my mini Golden Doodle with Jenni H. Thank you Jenni H for your patience and take care of Oak.
February 2026
We have been going to PetSmart in Watchung for grooming for over 20years with all our dogs . We really appreciate Tina taking good care of them. We know they are well taken care of and will look and smell great when they leave !
February 2026
Tina in the salon always gives my dog a haircut that he’s proud to wear. She knows what she is doing and always knows what my boy needs. We love Tina!!
