Apple Willowbrook is known for its exceptional customer service and knowledgeable staff. Customers have praised sales representatives like Teddy for being patient and direct without any pressure to buy. Josh D. received commendations for his expertise and professionalism, contributing to a remarkable shopping experience. The store also had a successful launch for the iPhone 17 Pro Max, with quick service that impressed many visitors. The Genius Bar team, including Jamal and Co-Manager Ya-Fei, provided fantastic support, especially for educators. Customers appreciated the efficient service when dealing with issues like phone repairs, with one customer noting a quick resolution for a blacked-out iPhone 16. Lastly, Tech Alex Reyes has been recognized for his pleasant demeanor and helpfulness, making tech transitions smoother for customers. Overall, Apple Willowbrook is celebrated for its dedication to customer satisfaction and quality service.
Teddy, our sales rep was great. Very patient and knowledgeable. Straight to the point, asked the right questions and did not pressure for a sale.
November 2025
I would like to commend Josh D. at the Apple Store in Willowbrook Mall for providing exemplary service during my recent visit. His expertise, attention to detail, and professionalism made for a remarkable customer experience. Thank you, Josh, for your outstanding dedication.
September 2025
Always the best experience with the peeps from Apple. I was there for the release of the IPhone 17 Pro Max! I was in and out in a flash!
