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April 2024 by AJ Williams
Very pleasant experience. Everyone is so helpful. You will find what you need in no time.
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April 2024 by Bruce M
DONT GO. GO TO OTHER APPLE STORES. this is literally the worst apple store I have ever visited. staff has condescending attitude and treated customers like trash especially the black female manager I briefly talked to. Staff gave orders to customer where to go instead of politely asking them to. Apple has great products but this store, man, is worst ever.
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March 2024 by H Alexa Viruet
Always a line and busy.
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March 2024 by Deb Maclean
Very helpful, knowledgeable, and charming people work here!
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March 2024 by Alexandra Ceberio
great staff!!
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March 2024 by Beshoy Mehany
Came in with a Battery Issue and Shey Daliz the manager had a horrible attitude and seemed to not help and asked me to pay for a battery that I already have covered under my Apple care + . Bad experience over all highly not recommended to visit this store.
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February 2024 by Mohammed Shaban
I recently went to purchase a new iPhone and informed the salesperson that I wanted to transfer my old phone data to the new device. The salesperson assured me that they could assist with the process and estimated it would take approximately 30 minutes for the backup. However, after waiting for three hours and encountering various troubleshooting attempts, the technician informed me that they were unable to complete the transfer due to an overloaded WiFi network. I expressed my frustration, mentioning that I had waited for an extended period of time without any result, and suggested that I should receive a charger as compensation. The technician declined my request. At that point, I considered returning the phone, but since it was my son's birthday, I had promised him my old phone as a gift. Consequently, I requested to speak with the manager, who eventually provided me with a charger. I rated the store poorly so that Apple could provide their employees with additional training on customer service and equip them with effective solutions to resolve issues. It is worth mentioning that the manager handled the situation well, but the technical staff member could benefit from improvement and customer care training.
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February 2024 by Joseph Dachisen
Condescending attitude. Contacted Apple support online to have a device battery replaced. I was assured with the reps notes and transcript from my communications with Apple, that I would have no issues getting my battery replaced. Genius told me that this would not happen. Go back to Apple support and have them do it. What a joke. Complete waste of my time and resources.
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February 2024 by Ramon j Contreras
I was not in those stores
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November 2023 by Jack C.
I had an emergency: water all over the keyboard of my two year old iBook. Manager Shy was truly amazing: professional, attentive, patient - all while juggling a wide range of other tasks. None of the customers she dealt with had any worries, as she adroitly took good care of each of us! As a former business owner and management trainer, I can say that she is one of a kind, and they are lucky to have here. Thanks to her this is now my go to Apple location.
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November 2023 by Kimberly M.
Apples, the most breast store in the whole entire world because it's so close to me he he
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November 2023 by Xx Xxx
A rep was great. He had answers before my questions. Yes he knew how to sell. His name was John. An older person with tons on knowledgeHe's a keeper. A true gentleman filled with knowledge. Thanks
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November 2023 by Chirag Chheda
Rude manager he thinks he is ceo of apple. Apple website says i can trade in phones in apple store for apple gift card but he out righly denies trading in. He wants us to buy apple phone and will do one trade in against one phone. Stupid guy is who does not know what apple is promoting on its website but claims to be expert
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November 2023 by Linh Chang
This store staff needs to be better trained with customer service. They have so many staff taking your info when you check in, yet not enough staff to serve you. While waiting for my order, after waiting for 15 min, the staff told me, you’re Linh, you just miss your turn, so let me put you in again. This is ridiculous since mu husband and I was sitting there the whole tome and never heard my name being called. It’s a complete waste of my time. They’re not even busy as staff are just standing there.
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October 2023 by Theodore Nicholas
I hated having to go through this mall. It was packed and confusing and I had to ask three different workers how to get to the Apple Store. The store was too small for the amount of people in there but my wait time was short because of the appointment I made in the Support app. Egor was my Apple Genius and he fixed my MacBook Air in like five minutes. He is awesome and super grateful that I was in and out of that terrifying mall. I would not go to this mall if you have any kind of social anxiety as I do.