Apple Willowbrook is known for its exceptional customer service and knowledgeable staff. Customers have praised sales representatives like Teddy for being patient and direct without any pressure to buy. Josh D. received commendations for his expertise and professionalism, contributing to a remarkable shopping experience. The store also had a successful launch for the iPhone 17 Pro Max, with quick service that impressed many visitors. The Genius Bar team, including Jamal and Co-Manager Ya-Fei, provided fantastic support, especially for educators. Customers appreciated the efficient service when dealing with issues like phone repairs, with one customer noting a quick resolution for a blacked-out iPhone 16. Lastly, Tech Alex Reyes has been recognized for his pleasant demeanor and helpfulness, making tech transitions smoother for customers. Overall, Apple Willowbrook is celebrated for its dedication to customer satisfaction and quality service.
Shout out to Raj at Wayne Apple Store great customer service hands down ! Thank you
September 2026
Above 5 star I gave is for Demi, he is best person on the floor to assist you and he is good in managing a table with 2-3 customers together. Demi you are 10/10 and keep it up. I hope to see you next time on my next visit.
September 2026
Thank you to Hector for his service 10/10. After being told I would have to wait a couple of days for my phone to be replaced he made it happen within an hour. Much appreciated 😊
