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November 2023 by E A
Ruben was a pleasure to work with and helped us a lot in the rental process. We had trouble finding a card that could cover the deposit. Ruben stayed late after his shift and helped us get into a car even after we ran into every problem we possibly could. I assume many people are tricked because they do not read the fine print, and that is very important. There are additional deposits and fees, not detailed until the final checkout page, and it's important to keep a balance that can cover it. Thank you to Reuben and I recommend this location to anyone who prepays.
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September 2023 by Hesham Elbatouti
They cancelled my reservations less than 48 hrs before pickup and refused to provide me a truck. Very rude and racist manager.
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September 2023 by B B (Miss B)
Friendly staff, very professional we arrived early to pick up the car and we got help right away. The car was really nice, clean, and excellent with gas per mileage.
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September 2023 by Kathy Bacchiocchi
DO NOT USE THIS PLACE. I PRE PAID A RENTAL FOR VACATION AND WHEN I GOT THERE TO PICK IT UP THEY WOULD NOT LET ME USE MY DEBIT CARD. I EXPLAINED I DON'T USE CREDIT CARDS AND NEVER HAD AN ISSUE RENTING WITH A DEBIT CARD. I SAID I BOOKED WITH MY DEBIT CARD WHICH THEY TOOK THE MONEY AS SOON AS I BOOKED IT. THEY SAID THEY WERE REQUIRED TO RUN A CREDIT CHECK I HAD TO RESCHEDULE MY LEAVE TIME AND RENTED A CAR FROM ENTERPRISE ACROSS THE STREET. STAY AWAY!!!!!
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May 2023 by Sahar N
I would not even give them 1 start as this place is run by most unprofessional staff and scammers. The lady upfront tries die hard to give you hard time to accept your cards first and then she will try all dirty tricks" falsely charge 350 $ to charge you for literally RETURNING CAR WITH NO dents and clean car. This woman tried so hard to convince customer that car has so many dents and is not clean. she needs her eye sight and brain checked as its not working clearly. On top of that she said" don't insult my intelligence" LOL! it was v funny when she said that because she thought this would work but it back fired as I had taken pictures and video of car all cleaned and no dents there before I returned. she was shut when i showed her the pictures standing next to car at return, smiling saying you same "you don't insult my intelligence", hahaha ! This rental car staff is by far the worst in USA. I'm sure they will keep up the HORRIBLE WORK and keep the MONKEY BUSINESS GOING BUT GUESS WHAT FOR HOW LONG...? im sure 99 % customers don't return except those who like being scammed or don't realize it. Stay away , this place is worst rental car place in NJ.
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February 2023 by Nancy Martinez
Made me waste my time after my card went through. They informed me that there were no more cars available until the next week! Unbelievable! Never again. Right after they took my money like scammers!
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July 2022 by Tim Turner
Why the hell is this place even still open when they won’t rent cars without certain cards taking my butt to enterprise where it’s simple and easy and they actually rent you a car
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December 2021 by Bennie Miller
Had a one way rental to Miami but they gave a car with no spare and a tire that became flat when I was in SC on I-95 south. Later found out that tire was a repair tire with fix-a-flat already in it. The tow guy notice it after on the tow bed the liquid was all spilled out and I lost a whole day of travel to see my kids. Luckily I was near my family and spent the night had their house but major inconvenience and had to go the airport and hour and a half away which the new vehicle was not clean or not fully loaded like the first one. This second car had basic seat and no keyless ignition or start, but made it safely.
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February 2021 by Ay G
Car was filthy and the excuse given was the weather and that it was cold. He claimed car was clean from the inside but it was filthy.
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November 2020 by Maisha M.
Absolutely ridiculous I am being charged 216 for someone to jump start the car. Very upsetting that when I called I was not informed it would be so much for someone to come for 5 minutes with and adult passenger and child. Had I been informed I would've contacted my insurance company and had them come out and do it. This is a rip off and budget should be ashamed of themselves. I will definitely be disputing this charge!!
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October 2020 by Ivonne Almonte
I have been renting at this location for some time now and have never experienced an issue. Cars are always clean and great customer service!
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October 2020 by Don Hugo
Horrible. Told me a debit card was fine and then changed the rules when I got there. Had a FU attitude leaving me stranded with no ride. I was dropped off expecting no issues as I was told. Called Enterprise up the road. They picked me up and had me in a car in 1/2 hour. Screw Budget.
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August 2020 by Dennis Paylo
Owner and staff are efficient and friendly,, cars are clean, always ready to go.
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June 2020 by Monica Colucci
I dealt with Rosanna at the route 23 wayne location and she was beyond fabulous!! The most helpful and accommodating! No good reviews on here but I would use them again if I could deal with Rosanna!!! She made my one way trip to Florida fantastic!!! Thank you!
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March 2020 by Mendy Tyrnauer
Very badd service
