Finish Line in Wayne, NJ, is recognized as a premier shoe store offering a wide selection of running shoes, basketball sneakers, casual footwear, and athletic gear from top brands like Nike, Jordan, adidas, Under Armour, and Puma. The store is dedicated to delivering excellent customer service, ensuring that shoppers can find the right shoes, clothing, and accessories for men, women, and kids. However, some customers have expressed disappointment over the discontinuation of military discounts and the lack of exclusive Jordan sneakers in all locations. While many staff members are praised for their helpfulness, experiences can vary; for instance, one employee provided outstanding assistance in locating a specific sneaker, while another was seen as unhelpful. Additionally, some shoppers have raised concerns about mandatory donations being requested during purchases, as well as issues with personal hygiene from certain staff members. Despite these challenges, many customers appreciate the store's atmosphere and the quick assistance provided by certain team members, making it a generally positive shopping experience.
Happy to win a raffle and shop with FNL… What I don’t like is upon purchasing I’m told that I need to make a mandatory donation by one of the staff members. Mandatory and donation doesn’t make any sense especially in the same sentence. Stop attempting to force customers to donate on hyped releases.
March 2024
Great store, kind of sad that they no longer give a 20% off to military and also that Jordan sneakers are not exclusive in all FL and JD stores.
July 2023
Happy to win a raffle and shop with FNL… What I don’t like is upon purchasing I’m told that I need to make a mandatory donation by one of the staff members. Mandatory and donation doesn’t make any sense especially in the same sentence. Stop attempting to force customers to donate on hyped releases.
