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January 2025 by Rachel Holmes
Horrible customer service they charge you for the service they dont do
Rude and not reliable
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October 2024 by growq 360
This store opened an account on my business name without my consent and now I am receiving bills from Verizon. Every-time I call the store manager he says he will take care of it or says he is on vacation it’s been 3 months.
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October 2024 by Mehmet Cal
"The place is incredibly slow, and there is no attention given to customers."
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August 2024 by sam
Stay away from this store. They have a lot of scam artists misleading customers. They lied just to get a sell. When I confronted them they promised me a refund that never happened. You’re better off going to the actual Verizon store and not this one.
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April 2024 by Loren Adcock
They were excellent with all their knowledge and getting us on a family plan
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April 2024 by Duna Sherdo
I would give zero stars if I could. Placed an express pick up order 3 days ago which was never acknowledged by anyone at the store. Decided to go in and the singular employee who seems very uninformed about many things couldn’t find any history of my order in the system. Spent 2 hours cancelling and reordering. He tried charging me a set up fee although no set up was needed. He also insisted that there was a “new rule” stating that all phones must be opened and set up in store with or without a fee, which was not the case. The process was done with him on FaceTime with a more knowledgeable employee. I watched 5 customers leave the store due to wait time since this one employee was running the store on his own. I have no problem being patient with employees in training but I don’t think it’s acceptable to leave them to run the store on their own.
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April 2024 by Karen Colon
Carl my sales associate was amazing and he is leaving the store and it will certainly be a loss felt. I shopped at the store on Hamburg Turnpike in Wayne, Nj
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March 2024 by Matt Carlson
"Verizon Store: Need More Than a Quote to Get the 'Veri-good' Phone Deal!"
Oh, where do I even begin with my recent experience at the Verizon store? Let's just say, if wasting hours of your life and having your hopes dashed sounds like a good time, this is the place for you!
First things first, let's talk about the false quote debacle. I walked into the store all excited, thinking I had hit the jackpot with an amazing deal. Little did I know, I was about to embark on a journey of frustration and disappointment. The employee who helped me confidently quoted me a price for the phone I wanted. I was thrilled! I practically skipped out of the store, picturing myself with my new shiny device. Oh, how foolish I was.
Fast forward to the next day when I returned to collect my phone. Surprise, surprise! The price I was given turned out to be nothing more than a cruel joke. The worker who assisted me in-store stared at me blankly, as if the concept of customer service was completely foreign to him. He had no idea why his colleague had given me that quote. Great, just great.
Now, let's talk about the staffing situation. There was only one person running the entire store. Yes, you read that right. One poor soul attempting to juggle multiple customers, phone calls, and the occasional confused gerbil walking in looking for a new data plan. Needless to say, the wait time was outrageously long. I could have written a novel, taken up knitting, or even invested in a small business during the eternity I spent waiting for my turn.
In all honesty, I would have rather gone on a scenic hike, read an instruction manual for a blender, or even watched paint dry than endure the frustration and wasted time at this Verizon store. The false quote fiasco and the lack of competent staff left a sour taste in my mouth.
So, my fellow adventurers in the cellular universe, if you value your time, sanity, and hard-earned money, I implore you to steer clear of this particular Verizon store. There are better ways to appreciate the irony of life and find humor in unfortunate situations. This is not one of them.
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March 2024 by Linda Spinella
I would definitely recommend Dan as a very competent salesperson With a lot of patience
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March 2024 by Mary Kopec
Great help from the staff. Never felt rushed and knowledgeable about the products. Would go back.
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March 2024 by eileen painter
Thank you, Tarif. You were wonderful!
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March 2024 by Tathyana Nunez
Amazing services and super helpful.
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January 2024 by thankyukk
I went here today after I stopped by a few other Verizon stores. The stuff at this location is the best! They’re very polite and helpful. They took all the time to help me. Very patient.
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December 2023 by Jesus Lapus
I went to Verizon store in Wayne in Hamburg Turnpike to get a liquid screen protector for my new iPhone Pro Max. I was assisted by Stacy. She was very accommodating and very knowledgeable about her job. I was very satisfied with the service. Me and my friend always go there to have our iPhone serviced when we need it.
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November 2023 by John Reeves
They were very helpful with my phone to Jeep radio after my phone did updates
