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January 2024 by thankyukk
I went here today after I stopped by a few other Verizon stores. The stuff at this location is the best! They’re very polite and helpful. They took all the time to help me. Very patient.
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December 2023 by Jesus Lapus
I went to Verizon store in Wayne in Hamburg Turnpike to get a liquid screen protector for my new iPhone Pro Max. I was assisted by Stacy. She was very accommodating and very knowledgeable about her job. I was very satisfied with the service. Me and my friend always go there to have our iPhone serviced when we need it.
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November 2023 by John Reeves
They were very helpful with my phone to Jeep radio after my phone did updates
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October 2023 by David C
Went there to enquire about the 5G home internet. There was 1 rep helping a lady and another gentlemen sitting at the table charging his phone. I stood there for about 10 minutes and got no acknowledgement... not even a comment like "I'll be right with you" or "Please give me 5 mins"... NOTHING. So I walked out and sticking with T-Mobile.
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October 2023 by Madide Ziegelr
"Verizon Store: Need More Than a Quote to Get the 'Veri-good' Phone Deal!"Oh, where do I even begin with my recent experience at the Verizon store? Let's just say, if wasting hours of your life and having your hopes dashed sounds like a good time, this is the place for you!First things first, let's talk about the false quote debacle. I walked into the store all excited, thinking I had hit the jackpot with an amazing deal. Little did I know, I was about to embark on a journey of frustration and disappointment. The employee who helped me confidently quoted me a price for the phone I wanted. I was thrilled! I practically skipped out of the store, picturing myself with my new shiny device. Oh, how foolish I was.Fast forward to the next day when I returned to collect my phone. Surprise, surprise! The price I was given turned out to be nothing more than a cruel joke. The worker who assisted me in-store stared at me blankly, as if the concept of customer service was completely foreign to him. He had no idea why his colleague had given me that quote. Great, just great.Now, let's talk about the staffing situation. There was only one person running the entire store. Yes, you read that right. One poor soul attempting to juggle multiple customers, phone calls, and the occasional confused gerbil walking in looking for a new data plan. Needless to say, the wait time was outrageously long. I could have written a novel, taken up knitting, or even invested in a small business during the eternity I spent waiting for my turn.In all honesty, I would have rather gone on a scenic hike, read an instruction manual for a blender, or even watched paint dry than endure the frustration and wasted time at this Verizon store. The false quote fiasco and the lack of competent staff left a sour taste in my mouth.So, my fellow adventurers in the cellular universe, if you value your time, sanity, and hard-earned money, I implore you to steer clear of this particular Verizon store. There are better ways to appreciate the irony of life and find humor in unfortunate situations. This is not one of them.
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October 2023 by rsl1965
These guys called me up and asked me to come in to upgrade. I got there and we discussed how I would trade in 5 IPhone 13 for IPhone 15 pros for only 27cents more for phone. I also had one 13pro which he claimed I would have to upgrade my plan for $12 a month to get the rebate for that. I said why does the better phone get less of a rebate that makes no sense to which he agreed. But I agreed to the terms. Fast forward a week I go to pick up my phones after waiting for an hour and a half the salesman brings them out and starts to go over it and says I’m sorry we can’t do that deal I don’t know why he told you what he did. I know why it’s because he’s an idiot and it was probably an unethical attempt to get me the buy the phones at the increased price. Either way these guys are a fraud don’t waste your time like I did. Don't be fooled by the computer generated response nobody will get back to you!! Just to Update no contact from ownership after a week. Several excessive charges on my account looks like I need to get my Attorney involved.
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September 2023 by Vepa Orazov
⭐ "Extremely Disappointing Service ⭐I visited the Verizon store today with the intention of discussing my needs with an agent. However, my entire experience was nothing short of neglect and indifference. Upon entering, I patiently waited for assistance for a good 5 minutes, during which time the agent was engrossed in a conversation with another customer – a mother and her daughter.Not only did I not receive a simple greeting or acknowledgment, but when I decided to leave due to the apparent lack of interest in my presence, nobody seemed to notice or care. It's truly disheartening when a potential customer is made to feel invisible.Customer service should be about making everyone feel valued, but sadly, this was not the case during my visit. I had anticipated a basic greeting and an assurance that I would be assisted once the current interaction was finished. However, it seems this was too much to ask.This experience has left me with a poor impression of Verizon's customer service, and I will be exploring other options for my needs. It's disappointing to witness such a lack of courtesy and professionalism in a service-oriented establishment.
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September 2023 by Roxanne Torsiello
They don’t answer the phone directly in the store for customers to ask questions in regards to purchasing new phone instead they transfer you to customer service that doesn’t have any info nor knowledge in regards to my current phone & plan.Instead, I ended up purchasing a new phone with a different phone provider with professional help, knowledge, & understanding to all my questions.I understand if the store is busy they can’t answer, but to transfer customers to a non helpful so called Verizon tech isn’t the way to go. Verizon lost me as a customer, I’m sure I wasn’t the first as I was told via others they did the same.If you want commission and others to purchase here then answer your phone directly
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September 2023 by Jo-Ann SchoenGood
Needed 2 wires for my android..the guy I dealt with at the Wayne, NJ store was a nice guy....got the wires and have been talking to myself ever since. ...shouldn't have paid so much but when you have a need(s)...$74.00 for WIRES!! not even the charging block..GEEEEZZZ
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August 2023 by Marlene Quattrocchi
Alex was awesome he even put the screen protector on my phone
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August 2023 by Wide Eye
Alex at the Wayne New Jersey store was the best. We were there for four hours trying to get four phones hooked up on one account and there was nothing but problems. Alex took his time and worked through each one of the issues that kept arising. He stayed two hours after closing until our service were completed. He didn’t complain, and he kept us calm, while balancing an entire store of other people. He is a true asset to Verizon and should be promoted immediately
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July 2023 by Team Premtaj
Abid was super helpful. Patient and informative. I would definitely return to this store and specifically look for him to assist and guide us
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March 2023 by Al M.
Do not go here. Ordered a bunch of phones to switch from Tmobile. The person helping me gave me incorrect information, after receiving the phones soon I received a first bill for over $750!!! They tried to charge me $30 for transferring the info from my old phone to the new one, when anybody could do this if you follow the instructions on the phone when setting up. Took me 2 months to clear my bill, which involved many hours of speaking to customer service. From what I understood fromCustomer service is that this is a third party store and not a store owned from Verizon. Stay away from this store
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November 2022 by Uijun Park
Abid helped me switch my family plan from US Mobile to Verizon. He’s been really responsible and responsive in his service. Thanks for all you did for me and my family, Abid!
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November 2022 by Genelle Longo
Horrible, this store and the totowa store. Went to the store in pompton plains and they were the nicest people everrrr....even besides the man who helped me they were all so friendly ,helpful, professional and nice. I will never go anywhere else!!!
