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January 2024 by Jennifer Keiser
Love the staff here. I drop off my two dogs once or twice a week for doggy day care. I was also pleased to learn they provide grooming services (they do a great job). I wouldn’t trust my pups with anyone else. Great place for short or long term boarding as well!!
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December 2023 by Starr T.
They did a great job with grooming my dog. She smelled very clean and they even put this cute Christmas bandana on her. It was $160 total + tip for 10min de shedding, teeth cleaning, nail file, and paw shaving. I am very happy with the service and will be returning. It seems that a lot of the negative reviews on here are misleading because I thought the staff was pleasant and nice! The only thing I noticed was the email confirmation said "7:00AM" and her appointment was at 11:00AM. Just double make sure everything is correct so you don't get charged a late fee.
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November 2023 by Constanza Edmond
My sister Yve and Family have the pleasure of calling P.I. Paws a place where our furry loved ones can hangout. Texas, Coco, and April always enjoy the time they spend at the facility. It is clean, organized and safe. The staff are friendly, helpful and courteous. Thanks so much for having such a caring dog day care.
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November 2023 by Caitlin Yim
We took our puppy to PI paws for several months. Given that she is not spayed yet, they said she had to be kept separate from other dogs which we were fine with. They initially told us we could call ahead to reserve a private room for her otherwise she can stay in a kennel. All of a sudden they told us she would not be allowed in the kennel going forward because she pees and poops all over the kennel and refused to take her unless we called ahead to reserve. I asked if she was walked throughout the day as she only goes to the bathroom outside and the employee asked if I had requested her to be walked - this should be the bare minimum for a daycare. When we did try calling to reserve the room, no one picked up. Additionally, every time I picked her up from PI paws her fur was so sticky and reeked like a bottle of oil was spilled on her.
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November 2023 by Xuan Selin Wang
Really bad grooming appointment experience.I know PI paws don't even care about losing one customer cause it's normal to book the grooming appointment one month ahead of time. Customer never receives any form of written/email telling you your appointment time and the only confirmation is a call from their staff. I got this call 2 days before my appointment which was made 1 month before and I said clearly in the call "2:30 Friday confirmed". No one corrected me. It ended up with being charged 50% of the entire grooming fee as a penalty due to no show at 12:30.All of my previous experience was at least a call before being charged the "no show fee" (I was told and confirmed the appointment was 2:30 in the call). I am living very very close to PI paws and I could run there to avoid the "no show fee" if I could receive a call from someone there. But they just waited and did nothing and charged the fee.
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October 2023 by Selin W.
Really bad grooming appointment experience. I know PI paws don't even care about losing one customer cause it's normal to book the grooming appointment one month ahead of time. Customer never receives any form of written/email telling you your appointment time and the only confirmation is a call from their staff. I got this call 2 days before my appointment which was made 1 month before and I said clearly in the call "2:30 Friday confirmed". No one corrected me. It ended up with being charged 50% of the entire grooming fee as a penalty due to no show at 12:30. All of my previous experience was at least a call before being charged the "no show fee" (I was told and confirmed the appointment was 2:30 in the call). I am living very very close to PI paws and I could run there to avoid the "no show fee" if I could receive a call from someone there. But they just waited and did nothing and charged the fee.
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October 2023 by Allissa Purkey
Happy to have found a wonderful place that takes care of my babies. I used to go to PetSmart, but wanted a place where my Husky didn’t need to be placed in a kennel. She hates being alone, and would always pee herself. P.I. Paws does not place the pups in the kennel, and instead they keep my Husky in the grooming room while it’s her brother’s turn. My babies are well taken care of while there. They look and smell FANTASTIC when I pick them up. They officially have a loyal customer!
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October 2023 by Aghavni M.
Awful grooming and worst cut was for our pet in second appointment. Save your money please. Overall staff is good and friendly
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August 2023 by Ifeadi Odenigbo
I have been coming here for the last couple years, and my dog has had a blast every time she has been there. This place is practically her 2nd home! Highly recommend this daycare!!
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August 2023 by Dolores Luna Kosydar
Cannot recommend PI Paws enough! We used them 7 years, and every time our pup would go thrilled and come home exhausted. They ALWAYS knew who he was as he walked in the door, even new staff members. The entire team is wonderful, and I never had a doubt in my mind he was getting so much love and attention all day long. The only reason we aren't using them today, is due to our move out of the area, and I won't lie PI Paws was a place I was extremely sad to say good bye to myself.
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July 2023 by Cristina E. Calderon
PI Paws is full of staff that’s caring, knowledgeable, and patient/loving with your fur baby. I am so glad I found them. Now my fur baby and I feel the support we need. They give amazing advice and take care of my fur baby so well!!
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July 2023 by Meg Troll
Buyer beware they will tell you one price and charge your card another. Also tell you at no point your dog will be with other dogs and lie about that too. Fraudulent business and they will not answer your calls and refuse to refund you for their mistake. Sketchy they wouldn’t give me a receipt upon pick up I was told I would get a call the next morning and I wake up to my card being over charged. They don’t even know their hours when you call them or ask for your dogs full records. Shame on you P.I. paws horrible service.
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July 2023 by Katelyn Puchinsky
This is the cleanest facility, the nicest staff and the only place I will bring my pup. I have a boxer pitbull, who can be very scared at times at the groomers, no since of fear or problems in the salon. ❤️Thank you for being the best facility for my pups. ❤️??
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July 2023 by Kendra Tyre
This place is run by rude and unprofessional staff. Very small play area for dogs and not sanitary. It’s very obvious they cut corners and do not have the dogs safety as a concern at all. The fact they call their facility “luxury” is shocking. Horrible nasty staff with horrible attitudes!
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July 2023 by Ted G.
Staff is argumentative and rude. My girlfriend and I left our dog here who they told humped too much to be in daycare, but they have a large room they use they told us. We go to three different day cares and he's never had one single issue before which should have been our first red flag. My girlfriend said under no circumstance she wants our small dog with large dogs. But given they wouldn't let him around any dog we thought there would be no issue. She picked him up and he was left without supervision with a large dog. Also they charged her a separation fee they didn't mention but the dog wasn't kept separate so we didn't even get what we "paid for" which again was charged without telling us. Also receptionist told us late pick up was $15 and we were charged $30 and the manager said when she called well if you come back just know that it's $30 my girlfriend said I won't be returning but you can refund me for your receptionist giving me wrong information and she refused. You just lost a customer over sneakily charging us $25 dollars. Great job and great management. Will never return and will advise anyone to steer clear.
