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March 2024 by Lauren
Atm wasn't working, went into lobby bc I needed cash quickly. Manager extremely rude, didn't apologize. 1 teller working and he's helping him. Terrible, awful experience. I worked in banking for 10 years. Work on your customer service skills please. A bank like this doesn't deserve my thousands I keep there.
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August 2023 by Catherine Magia
Terrible branch manager & service. After opening several accounts, I arrived for my appointment within 5 minutes of scheduled time, and had to wait 40 minutes, with no acknowledgement except a nod from the banker. After waiting all this time, I approached the branch manager who walked away saying he had no time to talk to me. I don't mind waiting, but I do expect to be treated with respect and courtesy. No apologies from anyone in the 40 minutes I was waiting. No estimate of how much longer I needed to wait, despite having an appointment. Very frustrating. The poor teller felt bad, but he had no way of helping me. I left after nearly an hour without getting any help. This is a bank that clearly does not value customers' business, time, or relationships.
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April 2023 by Morgan Reade
The new Caldwell manager is terrible. Worst customer service ever. I have been banking with Investors now Citizens for over 15 years. I couldn't access my account after they transitioned and the manager told me to call customer service instead of fixing the problem himself. Luckily another branch manager was able to help.
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February 2020 by Aaron Butkus
I found this branch of Investors to be very helpful and friendly staff. They take care of their customers.
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September 2019 by Michael Mancusi
What an experience. From the top down absolutely amazing customer service that cannot be matched by any other bank in the area. The branch manager is a delight, the entire place greets you and makes you feel at home from time of entry to departure. I am so glad I have put my funds in this banks hands. It’s rare with banks these days to find this and I highly recommend anyone looking to establish a relationship with a bank to choose investors in west Caldwell.
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September 2019 by Michael Y
Often you find banks that want you in and out, customer service lacking and no personal relationship. NOT with Investors Bank in west Caldwell. From my first initial meeting to my account openings the customer service here is second to none from top down, what a pleasure. I will certainly be with this bank for many years to come.
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May 2018 by Natalie Stafford
Investors Bank in West Caldwell is excellent! The staff is friendly, attentive, helpful and efficient. When deciding where to open your new account, whether it be business or personal, I highly recommend it.
