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March 2024 by Peggy M.
My car was leaking antifreeze and brought my car to Firestone, I had been there in the past and service was good. I stopped in the day before to see if they could address the problem if I brought it in early in the morning- they were accommodating. My car was put on the lift and was told that I needed to replace the thermostat housing and 2 hoses- this will cost me $1600.00. I was told that the labor to get at the part is expensive since this car is small and all the parts are crammed into the engine. I should consider getting this done sooner then later because the housing could shoot shards of metal into the engine. ?? I was pitched the Firestone credit card that I could use to pay off the bill, they would give me 10% discount and would have 4 months to pay at $0 % financing. Yes I am a woman- shame on the service manager. The sign above the counter that says "I believe fundamental honesty is the keystone of business" by Harvey Firestone -was curling up as he was speaking. I will never go back because of their dishonesty.
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March 2024 by Ann Francis
After deciding to get the tire changed, I left the front desk and went to my car to love the items from the trunk to the cabin of the car. The person I was speaking with inside met me outside and said, "I will take the keys so you don't have to come back inside." I gave the key and he told me he will call me to let me know when they service was finished. While, I was walking to another store for warmth I thought about what he said about returning to the store and while I was in the store he also suggested I should go to a pizza store close by. I spent over 1 hour walking around in ShopRite and then I decided to call while I was standing outside for about 10 minutes after spending 1 hour in the supermarket, only to see the car parked outside and I did not receive a call! Therefore, not being able to sit in your waiting area while I spend money with your business is the lowest! I will never recommend or do business here again!
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February 2024 by Kevin Kenny
Always taking care of by my team at the West Long Branch, NJ location. A+. You're cover here. Thank you.
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February 2024 by Danny Reyes
scheduled to get my tires balanced and mounted. Got an email 2 hours before my appointment saying cancelled. no phone call, no explanation and the store won't answer the phone. this is very unprofessional. I guess I should have trusted the negative reviews.
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January 2024 by Bryan O'Donnell
Everytime I come in here it's a new issue. Last time my brother was in there and all he needed was his keys because they finished his services and the guy ignored my brother for 20 min. They keys were right behind the desk all they had to do was give him his keys he did all the paper work. But the lazey employees don't want to help. Came in today. I scheduled an oil change for 12:30 I took of work for that hour bc the guy on the phone said it would take an hour if I wait. I go in and now he tells me it's going to be hours because they were backed up from the day before. Why don't just tell me that on the phone so I don't mess up my schedule like they just did. If you want a simple oil change go right across the street to the jiffy lube. They will have it done quick with no apt. My whole family now stays far away from Firestone. Just filled with a bunch of lazy old men
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December 2023 by Matthew Zelevansky
from the moment I made the phone call and made the appointment to going to the shop and waiting for my vehicle was very happy with the service. Moses was a pleasure to deal with .He had a very nice demeanor and was very attentive to my needs. i would definitely recommend this particular Firestone and go back.
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December 2023 by Rozziel Murrin
The staff seemed friendly. I stopped in and said I wasn’t sure if they would be able to help me - but was assured that they could. I explained the situation, they said my car would be done by 1:30. I explained that I had to be to work in a neighboring town by 2:15 so that would work perfectly. And here I sit at 2:30 still waiting for me car. If they couldn’t do it in the time frame they specified I wouldn’t have left it. Just disappointed and probably won’t go back to this location
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October 2023 by Ryan Wetter
Manager Mike Kirschner is genuine and knowledgeable. It's clear he cares about customers, and it's easy to discern this comes naturally to him. As I sit in the shop, it's comforting my car is in good hands.
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October 2023 by Sensei Mateo
I had a horrible experience at this auto shop. They lost my car key and claim I didn't give it to them. Luckily my wife had a spare key. The guy that works there "Len" tells me he never received a key from me which is a lie or flat out forgot that I handed the key to him. I asked him to check the cameras and he decline. This experience ruined my day. This review will remain a 1 star until they find the key they lost or give me a replacement.
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October 2023 by Gabriel Grilo
I usually come here to change or patch up my tires and that’s about it. They do a great job at it and have no complaints on my end. Haven’t had any other kind of service done yet to give any feedback but I’ll update as time goes on
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August 2023 by Laura Carter
Way to overpriced. Got my car back with issues that it did not go in with. And then I get the runaround that it because it came in on a tow truck it was not their responsibility. I will never be using them again. My lawyer has been contacted.Service: Auto engine diagnostic
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August 2023 by Frederico Freitas
Ok about my experience i had appointment on that store on 07/25th, they call me and told me to give back in the next day 11 cause the machine needs be calibrated, i went back today leave my car they start work on it 6:20 and the guy just rotate my tires and i had to call Firestone to ask what's happening, the guy lift my car again and now 7:16 they're doing the balance, about the alignment? They wanna me to come back another day to do it.If you plan to leave your car here, watch your service, looks like they pretend to do.Idk if it's something linked to new way to Firestone work, or just this store.
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July 2023 by Ellen Melville
We came to Firestone while traveling through NJ when our car radiator overheated. Mike was kind, courteous and immediately went out and checked our car. He found the issue and immediately ordered the part and explained the problem and cost of repair clearly. The car was repaired much sooner than we expected and we were on our way. Thank you Mike and all of Firestone for the great customer service!
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July 2023 by Marcia Brown
I am now done with Firestone. I've been a customer through three vehicles for more than 15 years. I first started with Firestone on Route 36 when I was a young adult now I'm a senior citizen. The problem is the service has become ineffectual -- the lack of communication; the failure to have sufficient staff, the long wait. There needs to be a assistant manager who knows how to respond to customers and manage the flow of calls and how service on cars is being handled. Everybody's friendly (except one mechanic) and as most reviews have acknowledged, Moises is a great person to talk to and has a welcoming and friendly attitude (and the only reason i gave 3 stars), but it doesn't change the quality of the service. Now I have an old car and so far, I think the work itself has been fairly done. Time will tell. However, I also think the prices are exorbitant at $160-170 per hour - a flat rate no matter the work that is being done. I think I will try AAA next time, maybe I will have better luck.Services: Transmission
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July 2023 by Jennifer Brooks
I had a great experience. As I needed to ensure my daughter went back to college with a reliable car, Moses made that happen. The car was thoroughly checked and fairly appraised. I received a call with the estimate and gave the approval to make repairs. Professional and experienced staff. Highly recommended.
