The Xfinity Store on Prospect Avenue in West Orange provides services including Mobile, Digital Cable TV, High Speed Internet, Home Phone, and Home Security, along with bill payments and equipment exchanges. Reviews consistently highlight outstanding and wonderful customer service. Customers report that the staff is incredibly friendly, professional, knowledgeable, patient, and polite. The associates listen, care, and go the extra mile to help, ensuring questions are answered and situations are resolved efficiently. Many note that visiting this store for bill discussions or technical help, such as upgrading equipment or porting phone numbers, is a far better experience than seeking help over the phone. The team is recognized for providing timely resolutions and true customer service, with several customers stating this excellent service has directly influenced their decision to remain with the company. The location is highly recommended for its professional and helpful staff.
