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January 2024 by Christina Tsui
This store is great and has everything I’ve forgotten to pack when I visit my parents. There is a decent amount of parking available and the associates here are very friendly.
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January 2024 by Sharon Halal
Horrible customer service. You wait and wait for someone to answer the phone and then they hang up your call. Unbelievable and absolutely irresponsible.
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January 2024 by Beeren Gajjar
Automated prescription management is horrendous! There is absolutely no way to get in touch with someone from the pharmacy department.
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December 2023 by Paula Frade-Santos
Recently moved and had to find a new pharmacy so figured to give CVS in Westfield a try. The two times I had to deal with them I had issues. First was when speaking with the pharmacist on duty she was rude and not willing to assist me with my medication issue. Second incident occurred in which I called to have a medication released from the previous issue and attempted 3 times. First time I waited on hold 11 minutes and then someone picked up the line and immediately hung up. Then attempted two additional times and waited on hold about 2-3 minutes each to only have the call disconnected. For many years I was with a small mom and pop pharmacy and now I remember why I chose that route. Going back to my original pharmacy which is a 20 minute drive because they are responsive and take the time to know their clients.
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November 2023 by Bre
They keep you on hold for 50 minutes and then they pick up the phone and hang up on you. My advice is to find another pharmacy.
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September 2023 by Nancy Griffeth
Using one dimension to rate the problems and value of a store like this one is impossible., I give them a 0 on their automated management of prescriptions, and you can't get around it - you have to fight through it no matter what, unless you go physically to the pharmacy. On the other hand, once I'm dealing with a pharmacist, they are very helpful and courteous. They get a 5. The rest of the attendants in the store, though, are not so good. When you can find one to ask a question, you find that they're largely ignorant of what's in the store and where it is. The worst is that many of us get stuck with this store because they have joined up with insurance to form a monopoly. Anti-trust laws should prevent this. If you are lucky enough to have insurance that covers it, go to Baron's.
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August 2023 by Tom Hessemer
reluctantly had to move my prescriptions from Barrons Pharmacy in Westfield to CVS in Westfield due to insurance. very rude pharmacist! had to wait 3 days for pickup. wound up not saving any $$$ at all. had a simple yes or no question after picking up my order and was told to wait in line.
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July 2023 by La “Ma Ma Bear” R
This store is very clean and has very helpful associates. If you have a question about anything don’t hesitate to ask. When they offer the CarePass hear them out. The associates have the best interest of the customers in mind and are looking to help us save money.
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June 2023 by John G.
Nice clean store. Shelves fully stocked. Quick and easy. Efficient staff and in-and-out in a flash.
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May 2023 by Luna o_O
I bought a couple of things including 3 covid test. Cashier asked if I needed bag said yes. He threw 3 things in walked away and didn't want to assist with finishing bagging items up. Left me with everything for me to bag everything up smh
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May 2023 by Greg Santos
It's almost unbelievable how inefficient, rude, and not helpful this pharmacy is. Common items like penicillin and asthma treatments appear to never be in stock. I had to wait one time while the 3 people working in the pharmacy discussed visiting colleges over the weekend before they got to filling my prescription. The head pharmacist on duty at the time was apathetic and clearly the other workers were just taking their poor work ethic lead from her. And forget about calling - you'll be on hold no less than 20 minutes. We give up half the time and just drive over - it's faster than trying to call. With neighborhood pharmacy Tiffany across the street, it's a wonder anyone uses this place for their prescriptions.
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May 2023 by Behnam Tavakkol
They always say they don’t have our prescription and make us double check with the doctor’s office. Only to find out, they had it in the first place!
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April 2023 by David B.
This is a very nice CVS. I had a problem with an on-line order and the Store's Manager made it very right--he went out of his way! This is my CVS of choice. It is very well stocked and all the employees are very courteous and friendly. Plus, I save a bundle using coupons and Extra Care Bucks!
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January 2023 by Yoon D
Scheduled a consultation for paxlovid but they never called back. When I called them they just hang up
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December 2022 by John Trupchak
Wait too long to pick up prescriptions. Too many people filling prescriptions only one person working at counter.My time is important too.
