Universal Lacrosse is highly recommended for lacrosse equipment and support. Customers praise Kristien for being knowledgeable, friendly, and helpful. He has assisted with purchases, equipment adjustments, and even taught young players how to string their sticks. Many appreciate his caring and kind attitude, which makes the experience enjoyable. The store is valued for its excellent customer service and expertise, especially for those new to lacrosse or with young players. Overall, Universal Lacrosse provides a welcoming environment with staff like Kristien who go above and beyond to ensure customers find what they need.