Metro by T-Mobile has received mixed reviews from customers. Some experiences highlight a lack of patience from staff, as one customer felt that the employee was rude when dealing with a phone issue related to a purchase from Walmart. However, other customers praised the excellent service they received from employees like Carlos and Kayla. Carlos was recognized for his professionalism and dedication in helping set up accounts, while Kayla was noted for her assistance during a stressful transfer from another carrier. Overall, many customers appreciate the helpfulness and friendliness of the staff, with one customer stating this location is the best they've visited due to the attentive service and information about upgrades and deals.
Thomas for the win! This is the 2nd time he has helped me in the past year. He is super patient and kind. I had issues receiving picture and video messages. After 10 mins he fixed it then showed me how to do it in case of the phone starts glitching again. Appreciate all of your help Thomas!!
May 2026
I went to the Westville location and Alex helped me out with getting a new phone. He was amazing an excellent employee. Very helpful, patient and kind. Metro is lucky to have him.
April 2026
Alex , was very respectful professional courteous and understanding.
