Quest Diagnostics Westwood offers routine lab tests, drug screens, and pediatric specialty services, including COVID-19 antibody testing by appointment. The patient service center is located across from Hackensack UMC Hospital. Appointments can be scheduled online. Reviews note that check-in can be efficient with almost no wait, but also that the self check-in system is extremely impersonal. The waiting room is described as an uncomfortably loud space with no human contact. Wait times vary, with one patient waiting 25 minutes despite an appointment. The phlebotomists receive consistent praise for being kind, skilled, patient, and pleasant. Multiple reviews highlight painless blood draws with no bruising or blown veins. These positive interactions with the technicians encourage patients to return to this location.
Convenient location, easy check in and friendly staff.
June 2024
No wait, super courteous and friendly staff. Luz was amazing at getting a vein on first try and no pinching or bruising <3
May 2024
Easy check in, we were taken in shortly after check in almost no wait. Technician knew what she was doing, had no bruising after, and she was pleasant to speak with.
