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April 2024 by Angel Mendez
Firstly, Crunch Fitness failed to deliver on its promises. I would like to talk about the manager at this facility. Despite numerous attempts to reach out and discuss concerns, they were often unresponsive or dismissive. It became increasingly frustrating to have legitimate inquiries or suggestions ignored or brushed aside. This lack of communication not only created a sense of disconnect between the management and the members but also hindered the overall progress and growth of the gym. Lastly, the gym manager exhibited a lack of leadership and failed to motivate the staff. The overall atmosphere at the gym was lackluster, and the trainers and support staff seemed demotivated and disengaged. A strong and competent manager should be able to inspire and guide their team to provide outstanding service and create a motivating environment for members. Unfortunately, this gym manager fell short in this regard. In addition to her inappropriate conduct, the manager displayed a lack of professionalism in her communication and interaction with customers. She frequently used offensive language, spoke disrespectfully, and displayed a dismissive attitude towards the concerns and inquiries of gym members. This unprofessional behavior further contributed to a toxic and unwelcoming atmosphere within the gym.
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April 2024 by Alex Temple
I recently had the unfortunate opportunity to visit Crunch Fitness, and I must say, it was a highly disappointing experience. From the moment I walked through the doors, I felt that my expectations were far from being met. Allow me to share my grievances with you in this review.First and foremost, the cleanliness of the facility left much to be desired. The floors were sticky, the equipment was visibly dirty, and the overall hygiene was questionable. It felt like the staff had little regard for maintaining a clean and inviting environment for their members.The customer service at Crunch Fitness was also severely lacking. The staff seemed disinterested and unhelpful. Specifically Vianca Ramos. When I asked a questionit was evident that this manager lacked the necessary leadership skills to effectively guide their team. Their communication was consistently unclear and inconsistent, leaving their employees confused and frustrated. Important information was often withheld or shared at the last minute, making it nearly impossible for the team to meet their objectives. It was clear that this manager did not prioritize effective communication or strive to create a collaborative and supportive work environment. their lack of accountability was both disappointing and frustrating. When mistakes were made or issues arose, this manager often deflected blame onto their subordinates or external factors. They failed to take responsibility for their own actions and refused to acknowledge their role in any failures or shortcomings. This lack of accountability not only eroded trust within the team but also hindered any potential for growth and improvement. Unbelievable
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April 2024 by Kayla Velasco
I’ve been training with Bri since December 2023, and she is literally the best!! She pushes her all her clients to their potential and her Saturday HIIT classes are amazing! Four months with Bri and i’m down 30 pounds!
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April 2024 by Adrian Maldonado
Great gym, friendly staff. Only annoying thing is that the paper towels dispensers never work, there’s probably like 1-2 paper towels dispensers that work well. Also one time they someone from their staff threw away my reusable water bottle when I stepped away from the core machine. Besides that, good gym, fair price, very spacious and lots of different machines. Just wish some of them weren’t constantly broken but that’s normal I guess
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April 2024 by Grace Palmisano
This gym is absolutely disgusting, my friend found a guy touching his balls and touching equipment right after, he was being disgusting and picking his nose and did not sanitize anything, when I approached an employee about it he said he wasn’t going to approach the guy about it and just stood at the front desk the entire time. Clearly the employees there are comfortable with touching equipment that has been infected like that and it’s absolutely disgusting that the employee didn’t do anything about it.
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March 2024 by Steven Solano
Beware of “fine print” policies when attempting to cancel your membership. This is in addition to frequently broken equipment which takes forever to get fixed and filthy restrooms/locker room.
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March 2024 by Emmanuel Orbe Paredes
I’m pleased to be a member at Crunch -VIANCA the General manager is excellent, making big improvements (great)making Crunch an enjoyable place ,very pleasant
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March 2024 by Real Rizskas biznas
Sadly, the recent reviews are accurate. This place has become a sorry version of what it used to be. It's a glorified daycare for reckless high school kids with no supervision. It's obvious they've cut back on things it makes me wonder if they're having a membership or cash flow issue. A few years ago there was always somebody on staff to clean, and things would get fixed. Now it takes forever and everything's dirty.There's no pride in the members or the employees and these kids just leav weights everywhere and are more worried about taking pictures and setting up their tripods instead of working out. This isn't a gym. Management and senior management do nothing to fix this. If you bring a problem to them , you will get yes'd to death and the problem does not get addressed. Seems like they don't care if something happens and they have total immunity. Anyway, broken down:Machines- many broken and stay that way for a while. Only one stair master works, pieces like caribeaners and pins are missing for the cable machines, and many treadmill dont work.. I added a picture of what appears to be a treadmill fault line ?Cleanliness - bathrooms never cleaned, garbage overflowing, half the stations have no paper towels or cleaner for the machines, and the place is filthy. The mirrors are cloudy like someone wiped them down with dirty dishwater and you can see people drawing pictures in the filmRate- seems like you get what you pay for, maybe less. Some of the newer clubs have been upgraded to the premier level which will cost more. Could you imagine giving a company this ignorant more money??!Staff- there used to be some cool people here. Now, the trainers left are so full of themselves like their head can barely through the door. It's like bro, or princess, you work part time selling bad chain gym subscriptions . Chill out.Half the time if you got late at night the kids at the desk are playing some kind of tribal music so loud you can't talk. It's not rock, rap, alternative, top 40... Just noise.They could also care less about safety, or the common courtesy of their members. All these people with the tripods and phones acting like idiots and slowing down everyone else seems to be what they're going for. Not to mention the numbers of kids wearing thotty clothing having a video shoot. Crunch encourages this.There's also a speciql needs kid that works there and sometimes comes out of the locker room with no shirt on. Name begins with an M, can't remember.14 of the last 20 reviews are bad. That's 70% of recent reviews, not to mention those that don't speak up. Think about that. Not sustainable. Hours have been reduced since government lockdown era, very short on the weekends.I would recommend going elsewhere, I've been to many gyms all over the country and this is by far one of the worst.
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March 2024 by Melissa Mak
Terrible location. At best it’s good for high school kids after school. This gym is not my home gym but I stopped in here for a workout since I was in town. The pictures on your Instagram and google are not the same gym so don’t be fooled. I see a lot of red in the photos - trust me, nothing is painted in here. Thought I was getting a nice high class gym but it was small, no areas for deadlifting, subpar equipment. The hiit zone in my gym on Staten Island is never blocked off for personal training sessions. There’s plenty of room for everyone to use it. Did my couple of miles on the treadmill here and left.
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March 2024 by Ghous Asad
This is a great gym to work out at. Fitness Manager Chris W. is an awesome part of this gym. He always checks up on how my personal training is going and is always there if I need anything. Would definitely recommend.
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March 2024 by Alex Merino (Astro.Alex06)
The Worker with the name Emily , is super helpful, 10/10 customer service !!!
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March 2024 by Fickburger Lutzyboy
TERRIBLE. DO NOT JOIN.I have been a member since July 2021, and was previously a member of another gym chain, and must say this location is the worst gym I have been to.Front desk: rarely am I greeted, most of the staff are either on their phones or talking to each other.Music: many evenings after 6 PM the music is so loud I cannot hear my music IN MY HEADPHONES.Equipment: I understand stuff breaks now and again, but machines remain broken for months; a few times (e.g. sitting calf raise, sitting leg curl)- the machines were broken but no "Out of Service" sign on them and members are using them, risking injury (and lawsuits to Crunch).They encourage you to wipe down equipment but multiple paper towel dispensers are not working properly.Exercise/ stretching mat: dirty; held together with blue duct tape.Men's locker room: since 2022 all these have not been fixed: locker doors missing; lockers don't lock; bench missing. Flooris filthy- paper towels/ water bottles on the floor. One urinal was broken for months. Bathroom smells like urineManagement: I emailed the General Manager (Vianca Ramos)- she never replied until I sent a chaser email. Then I sent a follow- up email and she never replied. Terrible customer service.Why am I paying dues when it is obvious the company and its staff don't care??? I am looking for a new gym- this place sucks.
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March 2024 by Gabriela Agosto
I enjoy working out at this location!!! Vianca the general manager is worth mentioning because she has always been extremely helpful and goes around to make sure the gym is clean!! She’s wonderful!!
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March 2024 by Lauren White
Always crowded no matter how early or late I went. It is right across from a high school and there is usually a bunch of teenagers just standing around. Also a lot of equipment is broken!
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March 2024 by Luke Young
This place is great! There’s a variety of workout equipment and the staff is very welcoming. If you’re looking for personal training, this is the place to go. I highly recommend Will. He’s very knowledgeable, he’s always willing to answer any questions I have, he’s patient and very respectful. The staff here is very helpful and gives very good customer service. It’s a great place and set the standard high. Come over here if you need a place to workout!