-
November 2023 by Neil Rosenzweig
I placed an order for pickup at this location on Saturday, November 4th at about 12:15pm because of the 10% discount and wanted to use $45 worth of collected GNC points. When I went to pickup my order three hours after I placed the order (around 3:00pm on Saturday), the guy at the register was on his phone and wearing headphones. I told him that I was here to pickup my order and I gave him my name. He said he didn't receive the order, I showed him the email confirming the order, and he said he cancelled it because he couldn't find one of the products. However, I never received a cancelled email. Then, he proceeds to walk over to the product and actually finds the exact product he claimed wasn't there before. He said he already cancelled the order and that I can pay for it in full without the 10% discount or my GNC points (which still have not been reinstated in my account), or wait until the points get reinstated. Immediately after leaving the store, I called GNC customer service and they said my order wasn't cancelled. I walk back into the store, tell the associate what was said to me, and even played the automated GNC message on speaker for him. However, the message suddenly changed to that it's cancelled and I finally just got the cancellation email after this whole ordeal. It was clear he never filled the order and purposely didn't cancel it until after I left and came back in order to negate the 10% in-store pickup discount and negate the $45 worth of GNC points I intended to use in an attempt for me to purchase the products in full, despite the discount and points. Most of these GNC locations have associates and managers with shady practices for overpriced products. I've been a GNC Pro Member since 2017, but between their customer service and prices, I will no longer shop with GNC online or in-store. This company, or at least the majority of their brick-and-mortar locations, are dishonest, underhanded, and unnecessary.
-
June 2023 by KBorw
Hector is very knowledgeable and can help recommend the right products. Great service!
-
April 2023 by Alex Lajara
If Hector is working, it’s a lucky day for you. He genuinely cares to understand your needs and recommends products that best suit those needs. Very welcoming and nice guy. Hector will provide excellent care
-
November 2022 by Rita s
I needed some help looking for a good pre workout and Hector was so nice! He recommended one brand I’m going to try.
-
November 2022 by Big Hippie HQ
Hector was super helpful during my shopping experience. Will definitely be coming back here
-
May 2022 by Allysa O.
Stopped by recently to pickup some pre-workout & a few other supplements. I'm only writing this review because an awesome employee named Court helped me out SO much during my visit and I thought I'd share my experience. I am a beginner on my fitness journey, and Court took the time to explain the ingredients in each and every product that he suggested. He was also inquisitive about my allergies, so he could be careful not to suggest something I'm allergic to. Court was extremely knowledgeable -- he had an answer to all of my questions. Just thought I should share my experience with a very helpful & kind employee! I'll definitely be returning.
-
November 2021 by eric Rodriguez
Best customer help from Dan, Holdin and Mike, they provided excellent service and really made my day. Greatest customer experience ever and would recommend coming to them for great advice deals and services!!
-
October 2021 by Edwin Abreu Jr
Definitely the best experience I’ve had in a LONG TIME. I walked into the store and had a great welcoming by Sam. Mike, who was very knowledgeable, directed me in the right path with all the supplements I need. Whoever needs help with the right products, Mike is your guy. GREAT CUSTOMER SERVICE!! Thank you Mike and Sam.
-
October 2021 by Pablo Baloco
I went to GNC in woodbridge mall , immediately greeted by the store manager Mike. Very great guy and helpful for me trying to find what i needed. He helped me with a huge discount of 161 dollars ! I will be shopping there again for sure
-
October 2021 by Christopher Fairman
Mike the manager of GNC in Woodbridge mall he was outstanding today he took such good care Of me today when I went to the store he took the time to explain everything that I wanted to know and showed me such a wonderful Customer experience thank you so much Mike I'm looking forward to visiting your store again
-
October 2021 by Gmoney Yuhh Hurd
Mike is a great person and needs a raise, he know exactly what he’s talking about. Great service!! 10/10
-
October 2019 by John B
I stopped by in the morning time today and had the opportunity of being helped by Lee N. , In the past I’ve been to different types of supplement stores private and chain and it always feels like they are selling me something that works for them… While working with Lee today, he was able to help me with two supplements and the reason why I should combine them, it coincided with my own research& it was a smooth experience.
-
September 2019 by Jay B
I stopped by in the morning time today and had the opportunity of being helped by Lee N. , In the past I've been to different types of supplement stores private and chain and it always feels like they are selling me something that works for them… While working with Lee today, he was able to help me with two supplements and the reason why I should combine them, it coincided with my own research& it was a smooth experience.
-
April 2019 by George Delgado
This is more of an advice versus negative review. GNC employee said they would be able to price match an item. When he searched for the item I was looking to buy, he then said he cannot go that low in price because he's a GNC corporate store. Moral is, a GNC franchise would be able to price match and have better prices than a corporate stores. Same quality at lower price.
-
April 2019 by Hamid Gul
Good store
