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March 2024 by Namrata Kakoti
The service is great, (5 stars for the hard working staff) however - Hand & Stone is increasingly becoming predatory for a year now. Upon rescheduling a Feb 22 appointment to Feb 23 2.00 PM, I received no confirmation email (although they said they sent out an email, I do not have it in my inbox nor did I receive a text confirmation). I missed the appointment, I called a day later mistakenly thinking it was for that day. When I told the representative that I did not receive an email confirmation, they outrightly denied by saying that an email was sent out. I asked what time it was sent, they did not have an answer to that. As a customer, I would appreciate honesty. I understand if there are genuine lapses as it happens with all of us, but this attitude is simply not done. And this is not just the case with Woodbridge, it is the case with Hand & Stone Hoboken and Bayonne as well.
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March 2024 by Harry Lemchak
I’ve been coming to hands & stone for several years with many different therapist Norma is the first one that I can say has given me the best massage I’ve ever had
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March 2024 by Zhane Cintron
This experience was overall super smooth Kristina at the front desk helped me out sooo sooo much with making sure my loved one had the best experience. Today for Valentine’s Day but also for my loves birthday I was able to bring balloons and she kindly just put them in the room before the experience. Of course super surprised with this warming time. Thank you hand and stone and Kristina we will be back!
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March 2024 by Walt C
A very friendly and professional establishment. My massage therapist, Norma is awesome! She was able fix my problem areas and I’m able to walk without any pain. Thank you!
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January 2024 by r s
This place is horrible! My mom came here today 1/6. And got a massage by this lady named BRI.. My mom has muscle pain and soreness so she said she wanted a firm massage but Bri could not do a proper massage on her she said it was a REALLY bad job AND it wasn’t even a full hour like it was supposed to be you guys are scammers fr. My mom came home so upset that she spent her time and money on a place like this. AND she tipped her $20 for no reason she was very rude and disrespectful to my mom. I really wish I was there because I would not have left until she got her money back! Please do not come to this place. Always put a timer on your own phone if you ever do so you don’t get scammed.
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January 2024 by Inés Arce
This place is a scam. I made an online appointment with a price of 79.99 for being the first time but when I paid with my gift card they charged me 125 and also they only give 45 minutes, not 60 minutes as agreed, the lady at the front very bad service ?
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January 2024 by Leah Muccilli
Was hoping for a Phoebe but got a Ross
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September 2023 by Jess Florek
I highly recommend Norma at Hand and Stone in Woodbridge. She listens to my concerns and always knows how to give me the massage that my body needs while providing a relaxing experience.
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August 2023 by Kela
Liars and unprofessional! What was supposed to be a relaxing moment turned out to be an annoying moment. This will be a long review, but worth reading to save you the disappointment of going there. I called today for an appointment, I could have booked it online, but I called because I wanted to make sure the masseuse for the 5p opening was capable of medium pressure and also know how to do hot stones. The person who answered the phone sound annoyed like she didn’t want to be there, that should have been my first sign to say “nevermind” but I continued against my better judgement. The person assured me that the masseuse knew how to do hot stones and was capable of medium pressure. I paid an Uber to go all the way there, it is a good distance from my house. While I’m there, the lady at the front desk checked me in then told me there’s an issue with the hot stones, they’re not warming up. I said okay but why no one told me this earlier, I literally called same day. So I said okay just continue with the massage without the hot stone. When the masseuse took me in the back, she said it’s not that the hot stones weren’t working, she just doesn’t know how to do it. SO THE PERSON AT THE FRONT DESK LIED…TWICE! Unprofessional! The masseuse was also struggling to do medium pressure, more felt like a regular Swedish massage gently rubbing oil on my body. Terrible experience, felt more stressed when I walked out. STAY AWAY. I was wondering why they had so many available times when everywhere else was booked but now I see why. They were my last resort for a last minute appointment. Go to a local masseuse or a different hand and stone location. Pay attention to the other negative reviews.
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August 2023 by AM
Look forward to my monthly massages with Norma, who is fantastic! Very happy she’s working at this location.
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August 2023 by Kaila Nichol
They don't let you book in advance despite having no availability for weekends. Tried booking 2 appointments for September (a month and a half in advance) and was told no. Would not buy their gift card bundles again.My boyfriend also had a bad experience as his therapist made him wear a mask.
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July 2023 by Lorien Leonard
It's nearly impossible to get an appointment and then 99% they would call me to cancel the day before (after my appointment being on the books for months in advance. My favorite massuese left the spa and the desk staff only knew what they were doing about half the time. I wanted to use up my saved massages before canceling but they make it so hard to actually use them, I finally had to cut ties without getting my money's worth. Good riddance, I'm happy to be finally FREE of this awful company!
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June 2023 by Dr. LaShawn Gibson
They are a rip off since I was quoted one price with my gift card and then when it was time to check out they priced me at a higher price which negates having a gift card. Please don’t purchase a gift card to this place because they refuse to honor their introductory rate. When you call corporate No one answers. Rip Off Scam!
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May 2023 by Lisa Chimiak
Jessica did a great job of choosing the right facial for my dry skin. It was so relaxing. Just wish it wasn't so expensive so I could come again.
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April 2023 by Rohini Gudi
Massage experience here was not good. Left worse than I came in and felt my concerns were dismissed. I called and was expecting a call back but never addressed. The headrest kept coming off the table, I came in for a deep tissue massage but the whole experience was uncomfortable. Facials were a good experience but I’m glad I canceled my membership. Not worth it.
