Macy's, the Great American Department Store, has been a retail icon since 1858, with over 740 stores across the country and a robust online presence. The Macy's Rogue Valley Mall offers a first-class selection of top fashion brands, including Ralph Lauren, Calvin Klein, Clinique, Estée Lauder, and Levi's, as well as a wide variety of housewares, gifts, and furniture. Customers praise the exceptional customer service at Macy's, particularly in the fragrance and makeup departments. Shahzad, a knowledgeable sales associate, is highly recommended for his ability to listen to customer requests and make suitable recommendations. Additionally, Felix is described as the "guru of the celebrities and non-celebrities" for his expertise in makeup selections. While the store is generally well-received, some customers have expressed concerns about the persistence of sales associates in promoting the Macy's credit card, with the suggestion that they should respect customer preferences when a request is declined.
Thomas from mens fragrance is fantastic, he went out of his way to help me in the men’s clothing department when I was trying to find a jacket for my brother as a gift-incredibly professional and kind. Thank you!
February 2026
The pick up went smooth & I love my new pink hat.
January 2026
Always clean, always professional, always spacious, always expensive. But if you look before you go you will find some sales.
