AutoZone in Albuquerque provides automotive parts and accessories, with customer experiences varying significantly. Some reviews highlight exceptional service where employees are very helpful, knowledgeable, and personable. Specific instances include associates going above and beyond to assist with product selection, process difficult returns by troubleshooting and calling customer service, and even helping a customer with a flat tire repair late in the evening. These acts create a pleasant atmosphere and give customers confidence, with some calling it the best customer service experience ever. Other reviews note inconsistent service. One customer spent a significant amount but received no assistance with heavy parts, citing poor customer service when the store was not busy. Another found the service professional and appreciated getting a good deal, though noted a wait and that assistance was not immediately offered. Overall, the store is recognized for having attentive and helpful staff, though the experience can depend on the visit.
Just spent $400 here on some heavy parts. The guy behind the counter didn’t even offer an open the door for me place was not busy. Poor customer service.
June 2024
Love this place! Staff is always are there to help and have everything I need for my car
May 2024
The employees here are very helpful I went in for some oil and and Manny helped ,r het the correct type he also helped me get a filter and a funnel thank you for saving me time and money
