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February 2024 by T D.
Highly recommend Carmax for anybody who needs a car, who likes to shop at a place where they throw straight dice. No junk fees. No BS. Thanks Carmax !!!!
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February 2024 by Lauren M.
Made an appt for 5:30 today to see a car. Upon checking in I was told I was first on the waitlist. Waited til 6 and still hadn't been helped. There wasn't even anyone at the desk majority of the time. Employees kind of just standing around. I ended up leaving. Huge pet peeve of mine when companies don't take customers time into consideration. Especially because automobiles are large investments. Wish I would've stopped to see Yelp because it seems like most others have had bad experiences too.
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February 2024 by PJ A.
Paid $99 to have a car transferred from TX to NM (about 5hrs away). The confirmation said the car would be ready within 10 days. It took 14. They said they sent a text the car was ready and when I didn't make an appointment to drive it in 2 business days they 'released' the car for sale. No phone call, no email, and absolutely no refund. Terrible company policy and they lost a customer forever.
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February 2024 by Austin Coon
Terrible customer service. Got onto list to test drive a vehicle. No one else infront of me, after over an hour of waiting. Several sales personnel have made eye contact and even walked by without saying anything. No one here is serious about selling a vehicle, pretty sad.
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February 2024 by P Uszuko
I delayed my survey and comments for what I consider the completion of my purchase. What I mean by that is, I bought a 7 year old truck and despite all the work Carmax did to transport, check, make ready and detail, things can show up that need to be addressed. This was no surprise to me. In my case a few items did arise when I was taking possession of my truck. They were documented and scheduled in, to be taken care of. All this happened smoothly and completely so now I can honestly give a favorable rating.Just a little more about Carmax. They are a retail car sales outlet, not a local discount or wholesale lot. I expected I would pay a little more for my truck, but I would recoup that with the product and service they offer. They are a national company and can offer the greatest inventory for a minimal cost to ship and wait time. Their facility impressed me in the size of their service and detail shop (yes I got a tour). I'm just in the second month of owning my truck now and I am very pleased. The couple of initial problems were fixed by their service dept. and the service advisor Homero, handled everything quickly and professionally.So far, I am very pleased with my decision to buy from Carmax.Skip
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February 2024 by Victor Rubio
A very professional and dedicated team with a lot of experience.
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February 2024 by Kathleen Fortenberry
My husband and I had a good experience with the CarMax in Albuquerque, NM.
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February 2024 by Lloyd Baird
You need to have an appointment. However, still plan on waiting a minimum of 1.5 hours past your appointment to be seen. This used to be my go-to place to buy a good used vehicle. The last two I paid to ship were not detailed warped rotors on one, missing TRD ALUMINUM SKID PLATES they wouldn't even entertain replacing it. Will not go back.Wish I had photos...
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February 2024 by Catherine A.
Appointments are more like a spot on a waitlist. Showed up 10 minutes early for an "appointment" to test drive a car. I was told I was 2nd in line. Waited an hour and I was still 2nd in line(?). I was told that the person 1st in line had been waiting 1.5 hours and also had an "appointment". Short staffed. Very frustrating.Update: Once you meet with a salesperson that you like, get his or her info and make an appointment with them directly. On that note, ask for Joseph. He was great to work with. Courteous, attentive, and knowlegable. You can tell he loves cars.
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February 2024 by Vic Maslanka
Easy process to sell my vehicle. CarMax provided the highest online offer, and drop-off and sale was quick and simple.
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February 2024 by Amber Pye
I am very pleased with some of the folks at this location! The sales manager, I totally forgot his name, also the manager Kelsey, and the salesman Eric! Everyone was so nice and accommodating. There was a little hiccup with driving my car home, but they went above and beyond to get me to be able to drive off the lot ! Thank you Carmax!!!
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February 2024 by Pat Patalan
Having trouble connecting with service department for repairsThree weeks waiting
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February 2024 by Rosa Mendoza
My experience was great!!!!!
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February 2024 by Vickie Gonzales
I’m thankful for Richard it took 8 hours he is so patient 5 stars
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February 2024 by Michael Martinez
I was told straight to my face that I was able to refinance my vehicle with Carmax after 6 months. It's been 6 months and after talking to a representative I was told carmax does not refinance what so ever and "sorry I was misinformed." I will never go back here for another vehicle in my life.
