CarMax offers easy car buying and selling with no haggling or pressure. They carry a large selection of used cars, trucks, and SUVs, making it easy to find what you want in one place. Customers report that the whole experience is often courteous, efficient, and fast, with many purchasing multiple vehicles from the company. They appreciate being treated like a person and not a number, and note the process is very smooth. The ability to have a purchased vehicle serviced at a dealership is also valued. While many experiences are positive, with professional and caring service where questions are answered immediately, there are occasional criticisms. These include oversights in vehicle inspection, such as undisclosed malfunctions or cleanliness issues, and instances of dismal or terrible customer service during pickup, involving long waits and unresponsive staff. Despite these occasional problems, many customers find their experiences good and keep going back.
Our agents were extremely helpful and polite. Informed. Everyone does their best to make it a stress-free experience.
August 2026
Happy owner great place I have Always felt comfortable with dealing with salesmen. They work as a team. Which is too cool I love my accura shes a Beautiful car suv I paid $249 to have it delivered from Nevada thank you carmax
August 2026
Make sure to have all documents and keys ready for the transaction. It's quick and easy.
