CarMax offers easy car buying and selling with no haggling or pressure. They carry a large selection of used cars, trucks, and SUVs, making it easy to find what you want in one place. Customers report that the whole experience is often courteous, efficient, and fast, with many purchasing multiple vehicles from the company. They appreciate being treated like a person and not a number, and note the process is very smooth. The ability to have a purchased vehicle serviced at a dealership is also valued. While many experiences are positive, with professional and caring service where questions are answered immediately, there are occasional criticisms. These include oversights in vehicle inspection, such as undisclosed malfunctions or cleanliness issues, and instances of dismal or terrible customer service during pickup, involving long waits and unresponsive staff. Despite these occasional problems, many customers find their experiences good and keep going back.
I got all the help that was needed to turn in my 2023 Hynduia Santa Fe, for SALE. My experiance was very pleasant. They even give me ride home, wasnt expecting that. Thanks for you help
February 2026
Excellent experience. Convenient, best offer in the market, offered me a free Lyft at the conclusion of the transaction. I would recommend them and use them again
February 2026
Person we spoke to was friendly and told us how the process works. Didn't find the car for us, but a nice way to shop for cars without a shark salesperson
