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March 2024 by Audra Overmyer
My family and I stayed at the Embassy Suites by Hilton from February 29th to March 3rd. On March 1st I took my children to the pool, and we only lasted a few minutes till we realized all our eyes were burning, all the guests were coughing, and other guests were holding the doors open to be able to breathe. I quickly realized that the fumes from the chlorine were at an extremely high-level. I informed two of the employees by the pool and also when I got my children out of the pool I went to the front desk to inform them. I’m not sure if they did anything but we never went back to the pool; besides that, the hotel was nice. It’s unfortunate that the safety of the guest were not put in consideration, specially when it comes to children, on their pool levels. I have never in my life been at a pool with such extremely high levels of chemicals. We have been throwing up and having diarrhea since this incident.
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March 2024 by Angie Estrada
Do not bring your children here. We stayed at the hotel 3/1 - 3/3.I took my daughter swimming 3/1. There was way too much chemicals in the pool. There were children crying about there eyes burning and throwing up. My daughter start complaining about burning in her genitals. I took her to the doctor asap and they informed me that my daughter had chemical burns to her genitals. I called the hotel. They denied any wrong doing. Implied that I just wanted money back. Offered no solution (aside from call expedia) and provided no reassurance that they have the pool chlorine distribution system checked.
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March 2024 by Marcus B (Coletrain)
Went their itneqs nice and its a full hotel has most essential services!Rooms: Noce, comfortable and relaxing plus the beds were soft!
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March 2024 by Willymae Smith
Nice relaxing hotelNoteworthy details: Food
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March 2024 by Sherrie Early
The hotel and accommodations were great! Our stay was made exceptionally nice by the friendliness and professionalism of the entire staff. We loved the breakfasts and were amazed by the chefs skills! We also appreciated Tammy and Oriana, at the front desk, who were extremely helpful when we needed to change our length of stay and always available to answer questions. The hotel is very nice but it is their employees that make it 5 star!
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March 2024 by Carol Rael
Picking up a friend who needed a ride home.
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March 2024 by Rochelle Hastings
Marissa was very helpful!Safety: Good
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March 2024 by Kaylin Ortiz
The service was great, and the elevators were fast and easy to access. They were very accommodating to the students. Wi-Fi was easy to access.
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March 2024 by Angel Flores
Amazing
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March 2024 by Naomi Preston
Just attended a convention here. Great rooms. However, our group was promised boxed lunches would be available and they were not. Folks had to go out to restaurants for lunch, which is not great when you're attending seminars and a trade show.
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March 2024 by Brenda Ortiz-Garcia
From the moment we walked in, to breakfast made to order, the experience has been warm and welcoming.Rooms: Spacious and comfortable.
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March 2024 by Dan Bagin
The entire staff was excellent as always. Great hospitality and they always make me feel welcome and at home. I special thank you goes out to the receptionist staff, housekeeping staff, and Micah and her staffRooms: Newly renovated rooms are awesomeFood & drinks: Always enjoy the nightly Mangers Happy Hour and made to order breakfast each morning. Disappointed with the hotel going to a new policy during the Manager’s Happy Hour. As a Diamond member, I would like the GM to reconsider this policy
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March 2024 by Michael Bush
Love staying at the Embassy Suites.First time in New Mexico and it has been amazing.The rooms are cozy.They offer 2 drinks in the evening w/ light snacks.Really enjoy Breakfast buffet and cooked to order omelets.Not a fan of the dinner menu.1st night - burger (decent burger)2nd night - NY strip (did not enjoy at all)3rd night - trio dip w/ ABQ sandwich (decent)4th night - steak tacos (nothing special)Lorena is an amazing person who deserves recognition for being awesome. When the meal I wanted was out, she was very sweet and apologetic about not having it.Very attentive and respectful.Unfortunately can’t say that for some of staff members at this location. If you don’t like your job then leave and don’t take it out on guest.Really enjoying my stay but might pick up food before coming to hotel tomorrow.Overall though highly recommend.
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March 2024 by Jeremy Jones
This hotel is very nice it was very good accommodations very roomy has definitely upgraded but the staff here was just horrible people all the way up to the manager first off they charged us $300 for a cleaning bill we had to pay for our room to clean it they said my room is a dirty we slept in the bed and left so there's no way we've made a mess in that room my wife went out of the truck to get something and she couldn't get back in the hotel the staff wouldn't let her in and she had to sleep in the truck in 20° weather and that was b******* this is right after they stole our dog's leash and said they couldn't find it until the next morning when I woke up I went down to the Maids closet and took if they had better people in their chain of command I would definitely stay here again but with thestaff here now from the maids all the way to the manager I wouldn't touch this place with a ten foot stick this was a horrible experience especially for the amount of money that we were charged
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March 2024 by Anthony Dyer
Great place!!
